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What is Qualified?

Qualified stands out as the leading platform for pipeline generation tailored specifically for revenue teams utilizing Salesforce. Through its Pipeline Cloud, Qualified empowers top B2B enterprises such as Autodesk, GE Healthcare, and VMWare to leverage their most valuable asset — their website — by pinpointing key visitors, recognizing buying signals, crafting effective sales and marketing strategies, and initiating immediate sales dialogues. With the innovative Xforce platform at its core, Qualified is expertly crafted for Sales Cloud users, facilitating quicker pipeline generation. In terms of engagement, Qualified Conversations offers a dynamic B2B conversational sales and marketing tool that enables sales teams to convert valuable website visitors into immediate pipeline opportunities, all while bypassing traditional form fills and qualifying leads via real-time voice, video, and chat interactions. On the other hand, Qualified Signals serves as an account-based buyer intent mechanism that boosts pipeline creation by detecting interest and intent among buyers, allowing sales and marketing teams to compile targeted account lists centered around high intent. This enables them to connect with the right prospects at optimal times and tailor their approaches through various sales engagement, marketing initiatives, and direct conversations. Additionally, Piper acts as an AI-driven Sales Development Representative (SDR) focused on automating the generation of inbound pipelines, further streamlining the processes for sales teams. This combination of tools equips businesses with the necessary resources to enhance their sales strategies efficiently.

What is LivePerson?

Leading brands around the globe are turning to LivePerson's Conversational Cloud to meet their communication requirements. Our AI-powered platform has enabled more than a billion interactions between businesses and their customers. We streamline the shopping and inquiry process, allowing consumers to engage through their favorite messaging platforms. LiveEngage has transformed into the Conversational Cloud, acting as your centralized hub driven by AI for managing customer interactions. With the Intent Manager, companies can understand their customers' needs in real time, evaluate satisfaction levels, and pinpoint tasks that can be easily automated. You can develop AI-powered chatbots that work alongside human experts to efficiently fulfill consumer needs on a larger scale. Utilizing Conversation Builder, a simple point-and-click tool, you can create automated conversation flows that enhance user experience. Moreover, Conversation Manager serves as a dynamic workspace for interacting with customers and tracking conversations, available on both desktop and mobile devices, ensuring a fluid experience. This adaptability empowers brands to swiftly respond to evolving consumer expectations while maintaining high levels of engagement. Ultimately, embracing such technology can significantly enhance overall customer satisfaction and loyalty.

Media

Media

Integrations Supported

6sense
Demandbase
Google Calendar
Microsoft 365
Outreach
Salesforce Marketing Cloud Account Engagement
Slack

Integrations Supported

Boost.ai
Causal
Clinc
Guru
Integrate.io
Lift AI
Live Assist for Microsoft Dynamics 365
Parsey
Storydoc
WordPress
Xplenty
cXchange
tradeit

API Availability

Has API

API Availability

Has API

Pricing Information

$3,000
Live Chat, Voice & Video
Build Custom Chatbots
Account-based Buyer Intent Signals
Outbound Sequence Tracking & Alerts
Paid Traffic Tracking & Alerts
Qualified Enrich & Reverse IP
Salesforce-Connected Website
Up to 15 users

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Qualified.com

Date Founded

2018

Company Location

United States

Company Website

www.qualified.com/product

Company Facts

Organization Name

LivePerson

Date Founded

1996

Company Location

United States

Company Website

www.liveperson.com

Categories and Features

Account Based Marketing

Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking
Prospecting Tools
Target Account Identification

AI Sales Agents

Not specified

AI SDR

Not specified

AI Voice Agents

Not specified

Buyer Intent

B2B Lead Generation
CRM Integration
Channel Attribution
Competitor Analysis
Content Marketing
Customer Journey Mapping
Customer Profiles
Intent Data
Lead Notifications
Lead Scoring

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Contextual Guidance
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Calendar
File Sharing
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Templates

Lead Capture

Dashboard
Data Extraction
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Lead Capture
Lead Database Integration
Lead Scoring
Lead Segmentation
Pipeline Management
Visitor Identification

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Categories and Features

AI Assistants

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Service

Alerts / Escalation
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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