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What is Quality Driven Software?

The growth of your business is closely tied to its public image, making it essential to aim for more than merely “good” service. For customers to view you as the foremost option in your field, you must provide outstanding service consistently. Implementing customer satisfaction software can yield critical insights that improve your service offerings. The QDS customer satisfaction software features an intuitive and visually appealing dashboard that summarizes your company’s performance effectively. You can customize reports to identify unhappy customers and uncover areas where your business may be lacking. Furthermore, QDS provides essential tools for conducting proactive employee evaluations and training sessions, enabling you to assess both strengths and weaknesses. Keep in mind that poor communication may not always be a good sign; if clients are not responding to your feedback requests, it could signal deeper issues. QDS's software helps you stay updated by notifying you of negative feedback, low ratings, and clients who fail to engage. By prioritizing this investment in customer satisfaction software, you set the stage for a transformative improvement in your customer relations approach and overall business success. Embracing this technology could lead to stronger customer loyalty and increased satisfaction in the long run.

What is Hexia?

Hexia is a powerful customer experience platform built to deliver a complete view of the customer journey. It integrates Voice of Customer surveys, Mystery Shopper programs, and online reputation management into one unified ecosystem. Hexia.voc tracks customer satisfaction in real time and captures valuable feedback across multiple touchpoints. Hexia.missions provides authentic insights from real consumer mystery shoppers to measure service standards and performance. Hexia.local enhances local visibility by managing business listings, reviews, and responses across online directories. The platform consolidates internal and external CX data for deeper analysis. Automated workflows help teams respond faster to customer feedback and online reviews. Hexia enables organizations to identify pain points, train employees, and improve service quality. Real-time dashboards provide visibility from regional to branch-level performance. The platform supports proactive CX management and continuous improvement. Hexia is designed to help businesses protect their reputation and attract more customers. It empowers teams to act on insights and deliver consistent customer experiences.

Media

Media

Integrations Supported

Compass Wave
Service Autopilot

Integrations Supported

Compass Wave
Service Autopilot

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quality Driven Software

Company Location

United States

Company Website

qualitydrivensoftware.com

Company Facts

Organization Name

Lanla

Company Location

Canada

Company Website

hexia.app/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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