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Ratings and Reviews 0 Ratings
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What is Quality Driven Software?
The growth of your business is closely tied to its public image, making it essential to aim for more than merely “good” service. For customers to view you as the foremost option in your field, you must provide outstanding service consistently. Implementing customer satisfaction software can yield critical insights that improve your service offerings. The QDS customer satisfaction software features an intuitive and visually appealing dashboard that summarizes your company’s performance effectively. You can customize reports to identify unhappy customers and uncover areas where your business may be lacking. Furthermore, QDS provides essential tools for conducting proactive employee evaluations and training sessions, enabling you to assess both strengths and weaknesses. Keep in mind that poor communication may not always be a good sign; if clients are not responding to your feedback requests, it could signal deeper issues. QDS's software helps you stay updated by notifying you of negative feedback, low ratings, and clients who fail to engage. By prioritizing this investment in customer satisfaction software, you set the stage for a transformative improvement in your customer relations approach and overall business success. Embracing this technology could lead to stronger customer loyalty and increased satisfaction in the long run.
What is Nicereply?
Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance.
- Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization.
- Boost your survey response rates by up to 200%.
- Access your CRM data and establish triggers based on that information.
- Acquire three times the feedback without the need for additional emails.
You have the flexibility to personalize both the appearance and content of your surveys.
- Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.
Integrations Supported
Bold BI
Compass Wave
Desktop.com
Easyflow
Freshsuccess
Front
Gmail
Groove
LiveAgent
Microsoft Outlook
Integrations Supported
Bold BI
Compass Wave
Desktop.com
Easyflow
Freshsuccess
Front
Gmail
Groove
LiveAgent
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$29 per month
Free Trial Offered?
Free Version
Pricing Information
$39.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Quality Driven Software
Company Location
United States
Company Website
qualitydrivensoftware.com
Company Facts
Organization Name
Nicereply
Date Founded
2011
Company Location
Slovakia
Company Website
nicereply.com
Categories and Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management