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Ratings and Reviews 9 Ratings

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What is Qualtrics XM Platform?

The Qualtrics XM Platformâ„¢ serves as a comprehensive solution for teams, departments, and entire organizations to oversee four essential business experiences: customer, product, employee, and brand, all integrated into a single platform. More than 10,000 organizations globally, including a striking 75% of Fortune 100 companies and 99 of the top 100 U.S. Business Schools, utilize Qualtrics to design products that resonate with consumers, foster customer loyalty, cultivate an outstanding workplace culture, and establish memorable brands. By tuning into customer feedback, you can bridge experience gaps and boost both loyalty and sales. With the advanced capabilities of Qualtrics' Customer XM, you gain access to cutting-edge listening technologies, predictive analytics for business intelligence, and actionable insights to promptly address gaps in customer experience. This holistic approach enables organizations to comprehensively understand their customers, allowing for strategic actions that can lead to impactful results and long-term success. Ultimately, leveraging such robust capabilities can transform how businesses engage with their customers and enhance overall performance.

What is Qualaroo?

Qualaroo Nudges™ is a powerful tool designed for gathering user and customer feedback directly from your website visitors. It enables you to conduct surveys seamlessly while users engage with your brand, product, or service, allowing you to capture insights that are relevant to their browsing experience. By analyzing factors such as their current location on your site, previous visit history, and transaction details, you can derive actionable insights that truly matter. The platform offers a variety of pre-designed questions and templates, as well as the flexibility to craft your own tailored inquiries. To enhance engagement, you can personalize Nudges by incorporating your company’s branding and color schemes. Unlike traditional email surveys, the immediate feedback provided by Qualaroo is context-rich, making it ten times more effective. Additionally, the responses you receive from users interacting with your website or app are far more informative. The ability to survey your target audience at precise moments, based on specific behaviors, actions, and geographical locations, allows for a more strategic approach to understanding customer sentiment. With Qualaroo, you can not only gather feedback but also foster a deeper connection with your users by addressing their needs in real-time.

Media

Media

Integrations Supported

5X
Adobe Analytics
Chattermill
Decibel
HubSpot CRM
HubSpot Customer Platform
Rippling
Salesforce
Slack
Tableau
Wufoo
Zapier
Contentsquare
Jira Work Management
Marketo
Qualtrics XM for Employee Experience
Qualtrics XM for Strategy & Research
Quantum Metric
Reveal
Vessel

Integrations Supported

5X
Adobe Analytics
Chattermill
Decibel
HubSpot CRM
HubSpot Customer Platform
Rippling
Salesforce
Slack
Tableau
Wufoo
Zapier
Contentsquare
Jira Work Management
Marketo
Qualtrics XM for Employee Experience
Qualtrics XM for Strategy & Research
Quantum Metric
Reveal
Vessel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$64/Month 20% off
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com

Company Facts

Organization Name

ProProfs

Date Founded

2010

Company Location

United States

Company Website

qualaroo.com

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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