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What is Quantiphi Conversational AI?

Optimize the classification and extraction of information from numerous scanned financial documents using a sophisticated virtual assistant. This technology can effectively handle a wide range of common user questions regarding account specifics, credit and debit card services, and various financial products via voice calls, chat, and popular messaging platforms. Additionally, these smart virtual agents can aid customers in overseeing their finances by delivering timely balance notifications, sending reminders for upcoming bills, providing guidance on financial planning, and proposing saving strategies derived from an analysis of their spending patterns. They can also assist advisors in efficiently responding to inquiries from prospective clients, current students, and alumni through the use of AI-driven virtual support. By automating several administrative tasks such as collecting and assessing student feedback and managing email communications, the demand for time and effort is substantially reduced. Moreover, deploying virtual assistants can streamline daily functions like scheduling appointments, renewing subscriptions, and coordinating participants for clinical trials, leading to an overall enhancement in workflow efficiency. Ultimately, the integration of these advanced technologies empowers organizations to significantly improve their operational effectiveness and elevate customer satisfaction levels. This transformative approach not only simplifies processes but also fosters a more engaged and responsive service environment.

What is Personetics Assist?

Assist represents a cutting-edge chatbot solution that harnesses AI to provide customers with personalized, contextually appropriate, and immediate support options. Distinct in the financial services realm, Personetics Assist is the sole digital self-service platform specifically tailored for this sector. Presently, it is adopted by leading financial organizations, offering specialized assistance to millions of users and enhancing their overall experience. Institutions that utilize Assist witness notable improvements in operational efficiency, greater customer satisfaction, higher Net Promoter Scores, and accolades from esteemed industry awards. This adaptable solution is designed for effortless integration across multiple customer interaction platforms, such as the bank's website, mobile apps, well-known messaging services like Facebook Messenger, and voice-activated systems like Amazon Alexa. By delivering such an extensive array of services, Assist empowers financial institutions to cultivate stronger relationships with their clientele, ultimately fostering loyalty and trust. In doing so, it positions these institutions as frontrunners in customer engagement within the competitive financial landscape.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
TensorFlow

Integrations Supported

Alexa
Facebook Messenger
Plaid

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Webinars
Online Training

Company Facts

Organization Name

Quantiphi

Date Founded

2013

Company Location

United States

Company Website

quantiphi.com/technology/conversational-ai/

Company Facts

Organization Name

Personetics

Date Founded

2011

Company Location

United States

Company Website

personetics.com/assist/

Categories and Features

Conversational AI

Not specified

Categories and Features

Conversational AI

Not specified

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