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What is Quantum Metric?

Quantum Metric delivers the crucial empathy and experience insights necessary to prioritize users in your product development. Utilizing machine learning, it streamlines the detection and resolution of both technical glitches and perplexing user interactions instantaneously. The platform also facilitates effective communication with customers by enabling detailed session replays to address their concerns. Even while casually navigating your website, robust UX analysis remains user-friendly and insightful. Moreover, teams are empowered to merge qualitative and quantitative data within a single platform, enabling them to make informed design choices based on evidence. This cohesive approach not only enhances user satisfaction but also fosters a deeper understanding of user behavior.

What is Better Replay?

Better Replay introduces a groundbreaking frustration detection capability that allows for the easy identification of user annoyance, as it automatically tags recordings where rapid clicking, commonly known as "rage" clicks," occurs. The platform boasts advanced filtering tools that enable in-depth exploration of specific recordings, assisting you in accurately identifying the user interactions you want to assess. These filters also facilitate the effective recognition and tracking of key user segments. Marketers utilize Better Replay to improve their landing pages and fine-tune conversion pathways. By examining screen recordings, you can gain insights into user behavior with your application and implement necessary enhancements. Additionally, Better Replay is intelligently designed to apply rate limits on your recordings, ensuring that your monthly quota is not used up too quickly and allowing for an even distribution of your 10,000 sessions throughout the month. Moreover, it adheres to GDPR standards, as unidentified sessions remain anonymous, thus allowing for recording sessions that comply with privacy regulations. This feature empowers businesses to cultivate a more user-centric experience while upholding privacy commitments. By leveraging these insights, companies can refine their strategies and ultimately drive higher engagement rates.

Media

Media

Integrations Supported

Adobe Customer Journey Analytics
Bloomreach
Canopy
Evolv Al
Invoca
New Relic
Qualtrics Customer Experience
Qualtrics Employee Experience
Qualtrics XM Platform

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$999 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Quantum Metric

Date Founded

2012

Company Location

United States

Company Website

www.quantummetric.com

Company Facts

Organization Name

Better Replay

Company Website

www.better-replay.com

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis
Trend Analysis

Digital Analytics

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
Territorial Mapping
Website Analytics

Product Analytics

Not specified

Session Replay

Not specified

Web Analytics

Conversion Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Session Replay

Not specified

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