Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Code-Cube.io Reviews & Ratings
    7 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • SurveySparrow Reviews & Ratings
    3,022 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    866 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,874 Ratings
    Company Website
  • Forethought Reviews & Ratings
    167 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,206 Ratings
    Company Website
  • AddSearch Reviews & Ratings
    140 Ratings
    Company Website
  • Visual Visitor Reviews & Ratings
    250 Ratings
    Company Website

What is Quantum Metric?

Quantum Metric delivers the crucial empathy and experience insights necessary to prioritize users in your product development. Utilizing machine learning, it streamlines the detection and resolution of both technical glitches and perplexing user interactions instantaneously. The platform also facilitates effective communication with customers by enabling detailed session replays to address their concerns. Even while casually navigating your website, robust UX analysis remains user-friendly and insightful. Moreover, teams are empowered to merge qualitative and quantitative data within a single platform, enabling them to make informed design choices based on evidence. This cohesive approach not only enhances user satisfaction but also fosters a deeper understanding of user behavior.

What is OmniPanel?

Software designed for collaborative efforts streamlines the automation of reporting customer insights and facilitates the smooth handover of cases to internal departments. This innovation sharpens the organization's concentration on significant, recurring user issues while allowing for the development of specialized dashboards that cater to specific problems. It collects all pertinent cases and contextual information related to any customer challenge, enabling teams to collaborate effectively from a single platform to tackle issues promptly. By assessing customer sentiment on various subjects, organizations can transcend conventional metrics like NPS and CSAT to attribute financial implications to particular challenges. Thematic insights play a crucial role in swiftly resolving ongoing customer concerns, as they facilitate the quick organization of cases that represent any issue in need of attention. OmniPanel aggregates data from your support system and other relevant data sources, optimizing operations so that you won't have to recreate any report again. Tailor customer experience dashboards to address the distinct challenges faced by your organization, ensuring they operate autonomously without the need for further input. Eliminate the tedious task of monitoring warranty claims, product faults, lost items, or other customer challenges, making the process significantly more manageable. Furthermore, leveraging these tools empowers teams to boost their response capabilities and elevate overall customer satisfaction, ultimately driving better business outcomes. By streamlining these processes, organizations can foster a more responsive and engaged customer service environment.

Media

Media

Integrations Supported

Adobe Customer Journey Analytics
Attentive
Bloomreach
Canopy
Evolv Al
Freshdesk
Happy Returns
Intercom
Invoca
Klaviyo
Kustomer
Mailchimp
New Relic
PowerReviews
Qualtrics XM Platform
Returnly
Reveal
SendGrid
Yotpo
Zendesk

Integrations Supported

Adobe Customer Journey Analytics
Attentive
Bloomreach
Canopy
Evolv Al
Freshdesk
Happy Returns
Intercom
Invoca
Klaviyo
Kustomer
Mailchimp
New Relic
PowerReviews
Qualtrics XM Platform
Returnly
Reveal
SendGrid
Yotpo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quantum Metric

Date Founded

2012

Company Location

United States

Company Website

www.quantummetric.com

Company Facts

Organization Name

OmniPanel

Date Founded

2020

Company Location

United States

Company Website

www.omnipanel.io/product

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Popular Alternatives

Popular Alternatives