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What is Question Base?

Question Base acts as a smart autoresponder in Slack, effectively managing the most common inquiries so you can concentrate on other responsibilities. Leveraging sophisticated language models, it generates draft replies, which may sometimes contain errors, making it essential to double-check the information prior to approval. Moreover, Question Base builds an extensive repository of answers to frequently asked questions, intelligently creating responses by examining chat history to ensure you maintain oversight over the shared information. In addition, it monitors your messages and channels, promptly addressing new questions as they come up. This capability significantly decreases the time you need to spend responding to inquiries and recording information, allowing your team to become less dependent on your input. Picture a dynamic knowledge base that evolves by learning from employee interactions, which facilitates seamless onboarding for new remote workers, quickly resolves asynchronous dependencies, supports sales teams, and provides customer service representatives with answers in seconds rather than hours. As a result, Question Base not only boosts productivity but also cultivates a more independent and knowledgeable team atmosphere. By streamlining communication and information sharing, it empowers every team member to contribute more effectively.

What is Astute Bot?

In today's fast-paced environment, instant and conversational support has become essential for customers across the globe. Modern consumers expect immediate assistance at any hour of the day, throughout the entire year, and across a wide range of platforms and devices. To meet these rising demands, an AI-driven chatbot can greatly enhance customer interaction. Astute Bot enables self-service communication through various channels including web chat, SMS, social media, mobile apps, and voice assistants, thus freeing up human agents from handling routine questions while allowing customers to swiftly obtain the information they require. At any point during their interaction, customers have the option to easily connect with a live representative. Astute Bot™ provides a cohesive self-service solution that functions seamlessly across multiple communication channels. It intelligently interprets customer inquiries to engage in meaningful exchanges that help gather pertinent information. Depending on its understanding, the bot determines the most effective strategy to answer questions or resolve issues. By pulling data from diverse sources—ranging from knowledge bases and internal documents to order management systems—it delivers personalized responses that enhance the customer experience. Furthermore, the integration of sophisticated AI capabilities within Astute Bot ensures that every customer feels acknowledged and appreciated throughout their entire journey. This not only boosts customer satisfaction but also fosters loyalty in an increasingly competitive marketplace.

Media

Media

Integrations Supported

Slack

Integrations Supported

Slack

API Availability

Has API

API Availability

Has API

Pricing Information

$300 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Question Base

Company Location

United States

Company Website

www.questionbase.com

Company Facts

Organization Name

Astute

Date Founded

1995

Company Location

United States

Company Website

astutesolutions.com/products/astute-bot

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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