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What is RADIX IDC?

Focus on expanding your business instead of getting bogged down by the intricacies of system management. RiverRock Radix IDC presents a holistic array of tools aimed at guaranteeing accurate billing and boosting your profitability. Let RADIX IDC help you explore new horizons and seize fresh revenue streams. With our support, your business can confidently thrive, benefiting from comprehensive oversight and management of your customer relationships. We also offer self-service features that empower your clients by extending the core billing functionalities directly to them. By simplifying complex rating processes, we help you effectively attract and retain customers. Furthermore, we enhance your customer support workflow, leading to a significant elevation in service quality. This integration of data enables you to make well-informed decisions based on clear, measurable KPIs, propelling your business towards success. Adopting these innovative tools can revolutionize your operations, ensuring you maintain a competitive edge in the marketplace. Ultimately, this approach not only fosters growth but also enhances customer satisfaction, creating a win-win scenario for your business.

What is Mango by Radix IoT?

Mango, created by Radix IoT, functions as a comprehensive IIoT and SCADA platform capable of integrating with devices from various manufacturers through more than 40 protocols, thus unifying operational data into a cohesive, real-time view. It adeptly collects data points for centralized monitoring, control, and analysis of numerous assets such as machinery, buildings, and vast global portfolios. Essential infrastructures spanning data centers, telecommunications, smart commercial real estate, and energy sectors across six continents depend on Mango to deliver a consolidated, real-time data framework vital for fostering AI-driven analytics, boosting operational effectiveness, enabling predictive maintenance, and optimizing workflow automation. Moreover, Mango's compatibility with Radix IoT's errProof introduces a groundbreaking governance layer that connects records with field teams. When an alarm within Mango activates, it initiates a job plan through errProof, directing technicians along a structured process where they can record data at every stage, while an automatic audit trail is generated to confirm resolution before completion, effectively closing the loop from detection to action. This forward-thinking methodology not only bolsters operational reliability but also greatly enhances accountability in maintenance tasks, ensuring that teams can track and verify their actions throughout the entire process, ultimately leading to better outcomes.

Media

Media

No images available

Integrations Supported

Integrations Supported

Radix IoT

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Per-unit subscription
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RiverRock Systems

Date Founded

1999

Company Location

United States

Company Website

www.riverrocksystems.com/products/accountsreceivable/

Company Facts

Organization Name

Radix IoT

Date Founded

2017

Company Location

United States

Company Website

radixiot.com

Categories and Features

Billing and Provisioning

Billing & Invoicing
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing

Categories and Features

Industrial IoT

Not specified

SCADA

Not specified

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