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What is RAPID RTC?

As car buyers increasingly favor online platforms, many are forming their first impressions of dealerships digitally instead of stepping into physical showrooms. RAPID RTC offers a comprehensive digital communication platform that includes tools such as Lead Manager, Live Dealer, Chat, Text, and Social, effectively integrating various consumer-initiated interactions and connecting online shoppers with sales advisors in real-time, thereby enhancing the omni-channel customer experience throughout their purchasing journey. Our solutions are designed to be user-friendly, eliminating the need for downloads, specialized software, or hardware, which makes them accessible across all devices and platforms. While our technology aims to provide significant value to our clients, our primary focus remains on the needs of our clients' customers, distinguishing us in the competitive landscape. We also feature dedicated support teams that cater to your needs, including Dealer Care, Training, and a 24/7/365 Concierge Team, ensuring that help is always readily available. This unwavering commitment to exceptional service underscores our belief that delivering a positive customer experience is crucial for achieving success in the automotive industry. Additionally, we continuously gather feedback from users to refine our offerings and stay ahead of industry trends.

What is Darwin Automotive?

In the modern, rapidly evolving marketplace, consumers increasingly seek convenience and are often willing to invest more in businesses that align with their transactional preferences. Digital Retailing essentially reflects traditional retail practices, as the online audience you engage with is fundamentally similar to any other type of customer. With Darwin’s Digital Retailing, you empower customers to take charge of a significant part of their purchasing journey online, effectively giving them the reins. While many buyers of vehicles prioritize various payment alternatives, existing digital retail systems frequently overlook this crucial aspect—unlike our solution, which seamlessly addresses it! Our cutting-edge soft-pull feature taps into 700 credit sources, conducting a soft inquiry that avoids the need for a consumer's Social Security Number or Date of Birth. Dealers gain immediate access to valuable insights regarding FICO scores, available revolving credit, recent inquiries, and much more! We guarantee accurate payment matching with any Dealer Management System (DMS) across all 50 states, thereby removing the necessity for dealers to resolve any inconsistencies between online payment projections and actual amounts. This efficient method not only improves customer satisfaction but also builds a deeper sense of trust in the buying experience, ultimately leading to higher conversion rates and repeat business.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RAPID RTC

Date Founded

1996

Company Location

Canada

Company Website

rapidrtc.com

Company Facts

Organization Name

Darwin Automotive

Company Location

United States

Company Website

darwinautomotive.com/digital-retailing/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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