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What is RAPID RTC?

As car buyers increasingly favor online platforms, many are forming their first impressions of dealerships digitally instead of stepping into physical showrooms. RAPID RTC offers a comprehensive digital communication platform that includes tools such as Lead Manager, Live Dealer, Chat, Text, and Social, effectively integrating various consumer-initiated interactions and connecting online shoppers with sales advisors in real-time, thereby enhancing the omni-channel customer experience throughout their purchasing journey. Our solutions are designed to be user-friendly, eliminating the need for downloads, specialized software, or hardware, which makes them accessible across all devices and platforms. While our technology aims to provide significant value to our clients, our primary focus remains on the needs of our clients' customers, distinguishing us in the competitive landscape. We also feature dedicated support teams that cater to your needs, including Dealer Care, Training, and a 24/7/365 Concierge Team, ensuring that help is always readily available. This unwavering commitment to exceptional service underscores our belief that delivering a positive customer experience is crucial for achieving success in the automotive industry. Additionally, we continuously gather feedback from users to refine our offerings and stay ahead of industry trends.

What is Edmunds?

Edmunds Dealer Solutions provides a wide range of digital marketing, inventory management, and sales-boosting tools designed to help automotive dealerships connect with car buyers, generate higher-quality leads, and increase sales by leveraging Edmunds' extensive automotive audience and exclusive data. Dealerships can list their new and used vehicle inventories on the Edmunds marketplace, enabling potential customers to access information about pricing, incentives, and available cars, which in turn boosts the views on vehicle detail pages and directs shoppers to dealer websites or contact forms. The platform also includes messaging and engagement features like CarCode, which consolidates customer communications through web chat, SMS, and Facebook Messenger into a single user-friendly interface, helping sales teams to effectively engage with consumers who are ready to buy. Furthermore, Edmunds supports dealers’ merchandising and advertising strategies by showcasing inventory on widely-used platforms such as Facebook Marketplace and various social media sites, utilizing targeted marketing campaigns to enhance visibility. This comprehensive strategy not only attracts more traffic but also fosters improved relationships between dealers and potential customers, ultimately creating a more dynamic automotive marketplace. Overall, by integrating these tools, dealerships can significantly elevate their sales performance and customer engagement.

Media

Media

Integrations Supported

Facebook Marketplace
Facebook Messenger
Google Business Messages
Instagram

Integrations Supported

Facebook Marketplace
Facebook Messenger
Google Business Messages
Instagram

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RAPID RTC

Date Founded

1996

Company Location

Canada

Company Website

rapidrtc.com

Company Facts

Organization Name

Edmunds

Date Founded

1966

Company Location

United States

Company Website

dealers.edmunds.com/index

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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