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Ratings and Reviews 0 Ratings
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What is RISE Remote Support?
With RISE Remote Support, you can efficiently oversee your entire support workflow within one platform, starting from the identification of the issue to archiving the collaboratively crafted solution in the knowledge database. This methodology guarantees that all stakeholders have access to organized, transparent, and easy-to-understand information throughout the journey. The system is designed to work with a variety of devices, including desktops, laptops, smartphones, and smart glasses, providing users with the flexibility they need. You can conveniently share an array of documents, including videos, images, PDFs, and 3D models, whether they were generated on-site or imported from other platforms, ensuring that both your team and clients have the exact resources needed to tackle the problem effectively. In the modern era of communication, voice messages have emerged as an essential resource, often replacing the need for lengthy typing and aiding in the swift identification and resolution of issues. Moreover, the saying "a picture is worth a thousand words" is particularly relevant when using our image editor, which allows for quick and easy enhancements and modifications to your images, leading to clearer communication. This extensive tool not only simplifies support workflows but also significantly enhances the user experience by promoting efficient collaboration and interaction among all parties involved. Overall, RISE Remote Support empowers teams to tackle challenges more effectively while fostering an environment of shared knowledge and continuous improvement.
What is MSP360 Connect?
A reliable, swift, and secure solution for remote access enables users to connect efficiently to devices and servers, facilitating quicker problem resolution. This technology enhances productivity by allowing immediate intervention from virtually anywhere.
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$89.99 per year
The price depends on the selected edition – Connect Free, Connect Pro or Connect Managed. Visit MSP360 website to compare all three plans and choose one that suits you best.
Free Version
Free Trial Offered?
Supported Platforms
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RISE Technologies
Date Founded
2016
Company Location
Germany
Company Website
rise-rs.de/produkt/
Company Facts
Organization Name
MSP360
Date Founded
2011
Company Location
United States
Company Website
hubs.ly/Q012Jhwr0
Categories and Features
Remote Support
Not specified
Categories and Features
OT Secure Remote Access
Not specified
Remote Desktop
Chat
File Transfer
Mobile Device Access
Record Remote Sessions
User Management
Remote Support
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Secure Remote Access
Not specified