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What is GoDesk?

Gathering feedback from guests through a collective post-checkout message is essential for ensuring that hotel staff fully grasp their experiences during their stay. To enhance guest convenience, automatically dispatch a welcome message, a thank you note, and the WiFi credentials via WhatsApp. This arrangement facilitates direct communication between guests and the staff, enabling them to address any inquiries or concerns promptly. By maintaining proactive communication, the team can tackle any service recovery issues while guests are still on-site, effectively reducing the likelihood of unfavorable online reviews. It is vital to develop a comprehensive understanding of each guest’s preferences to deliver outstanding customer satisfaction. Your team will work together in an internal chat group to create a cohesive understanding of guest needs, collecting all pertinent preferences prior to their arrival. This optimized process allows guests to seamlessly check in, collect their keys, and head straight to their rooms without any delays, greatly enhancing their hotel experience. Furthermore, this strategy cultivates a more personalized environment that not only boosts guest satisfaction but also encourages greater loyalty over time. By consistently refining this approach, the hotel can ensure that each guest feels valued and appreciated throughout their stay.

What is GuestCompass?

Delivering crucial information to your guests can often be a time-consuming endeavor, yet ensuring effective and prompt communication is vital throughout their stay. GuestCompass serves as a facilitator between you and your guests through an online platform that provides up-to-date information and helpful insights. This digital interface transforms what is usually a distant interaction into a more engaging and personable dialogue. Although mobile phone access for entry has been available for a while, there’s now no necessity to burden your device with another app for management. Our service allows you to issue a digital key to guests within a secure environment, giving you complete control over its usage in terms of both time and location. This feature is especially advantageous for accommodations where common questions frequently arise. Enhance the personal connection during their stay by communicating under your own brand name, making this an integral part of the online customer journey. The process is quick and easy, minimizing paper waste, thereby improving front desk efficiency while also opening doors for upselling and additional service offerings. Furthermore, this cutting-edge solution redefines the guest experience, making it significantly more customized and interactive, which can lead to higher satisfaction and loyalty.

Media

Media

Integrations Supported

Calendly
Facebook
Facebook Messenger
Formitable
Google
Lobbi
Runnr.ai
Tripadvisor
WhatsApp

Integrations Supported

Calendly
Facebook
Facebook Messenger
Formitable
Google
Lobbi
Runnr.ai
Tripadvisor
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GoDesk

Date Founded

2017

Company Location

India

Company Website

www.rlike.in/

Company Facts

Organization Name

GuestCompass

Company Location

Netherlands

Company Website

www.guestcompass.nl/

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

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