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What is GoDesk?
Gathering feedback from guests through a collective post-checkout message is essential for ensuring that hotel staff fully grasp their experiences during their stay. To enhance guest convenience, automatically dispatch a welcome message, a thank you note, and the WiFi credentials via WhatsApp. This arrangement facilitates direct communication between guests and the staff, enabling them to address any inquiries or concerns promptly. By maintaining proactive communication, the team can tackle any service recovery issues while guests are still on-site, effectively reducing the likelihood of unfavorable online reviews. It is vital to develop a comprehensive understanding of each guest’s preferences to deliver outstanding customer satisfaction. Your team will work together in an internal chat group to create a cohesive understanding of guest needs, collecting all pertinent preferences prior to their arrival. This optimized process allows guests to seamlessly check in, collect their keys, and head straight to their rooms without any delays, greatly enhancing their hotel experience. Furthermore, this strategy cultivates a more personalized environment that not only boosts guest satisfaction but also encourages greater loyalty over time. By consistently refining this approach, the hotel can ensure that each guest feels valued and appreciated throughout their stay.
What is INTELITY?
INTELITY has emerged as a premier provider of an all-encompassing platform tailored for guest engagement and staff management, specifically designed for the hotel, casino, cruise, and luxury residential sectors. Our fully integrated solutions strengthen the relationship between a mobile-focused guest experience and operational staff functions, all seamlessly integrated into a single platform. To learn how to implement a touchless guest experience, we invite you to arrange a demo with us today. Given the growing emphasis on cleanliness and the need to reduce physical contact, INTELITY offers a completely contactless check-in and mobile key service that allows guests to bypass the front desk entirely. By utilizing Mobile Check-In, guests can go straight to their rooms and use their Mobile Key for entry, significantly lessening the need for direct interactions. As a leader in hospitality engagement technology, INTELITY is dedicated to providing exceptional, innovative, and integrated Guest Services Platforms available on a variety of mobile and in-room devices, ensuring a smooth experience for both guests and staff. With a strong focus on enhancing the overall hospitality experience, we aspire to redefine industry standards and elevate service delivery. Our commitment to innovation and guest satisfaction drives us to continuously improve and adapt to the evolving needs of the hospitality sector.
Integrations Supported
ALICE
Agilysys Analyze
Aloha EPOS
Guestware
Infor Birst
Knowcross
Maestro
Mews
Opera
Oracle Cloud Infrastructure
API Availability
API Availability
Pricing Information
Pricing not provided
Free Version
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
GoDesk
Date Founded
2017
Company Location
India
Company Website
www.rlike.in/
Company Facts
Organization Name
Intelity
Date Founded
2007
Company Location
United States
Company Website
intelity.com
Categories and Features
Guest Messaging
Not specified
Categories and Features
Casino Management
Not specified
Concierge
Not specified
Guest Messaging
Not specified
Hospitality Property Management
Built-in Accounting
CRM
Extended Stay
Loyalty Program
Marketing Automation
Hotel Guest Experience
Not specified
Hotel Keyless Entry
Not specified