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What is RO Innovation?

Utilize customer reference management software to strengthen connections and speed up the closing of deals. If you're in search of a solution to nurture and oversee your references, or to engage actively with your current customer champions, RO Innovation is committed to facilitating your success. Involving your customer advocates can significantly accelerate the sales process, reducing the clutter of multiple emails to account managers and shifting towards a more organized reference system. Are you still dependent on spreadsheets for reference tracking and struggling to identify which advocates are best suited for webinars or events? It's time to rethink your strategy. Our platform features a nomination portal that allows customer-facing teams to suggest their top customer candidates easily. With gamification elements designed to incentivize customer engagement through rewards, our workflows streamline tracking and updates, while the system smartly identifies your leading customer advocates for every project, guaranteeing that you have the finest resources readily available. By adopting these advanced tools, you not only boost efficiency but also cultivate deeper relationships with your clients while gaining valuable insights into their preferences and needs.

What is Merchant Centric?

Analyze the insights gathered from customer reviews that positively impact sales, and engage with clients on the platforms where they are most active. Discover the valuable elements hidden within customer feedback data to identify the crucial factors that boost revenue for your business. Obtain actionable insights that will enable you to surpass both national and local competitors in your industry. By investigating the strategies of high-performing companies nationwide, you can implement best practices that align with their success. Research indicates that extended wait times for food after ordering significantly harm revenue compared to top competitors. Evaluate your food delivery processes to guarantee that your kitchen staff and servers are adequately trained. Highlight the components of customer feedback that have a direct correlation with your sales outcomes. Ensure that all levels of management are aware of their performance metrics across regional, district, and individual locations. Monitor business performance by identifying operational and staffing hurdles, while also reviewing feedback for all your establishments from a unified platform. Furthermore, synchronize customer feedback from your website with insights from social media to boost overall customer satisfaction and drive improvements. This holistic strategy will not only optimize your operations but also cultivate a deeper relationship with your customers, ultimately leading to sustained growth. By continuously refining these processes, you can enhance your business's resilience in a competitive market.

Media

Media

Integrations Supported

Alexa
Apple Maps
Bing
Demandforce
DoorDash
Facebook
Foursquare
Gainsight
Google
Google Assistant
Google Maps
Grubhub
Healthgrades
Instagram
Microsoft Dynamics 365
OpenTable
Punchh
Salesforce
Siri
Tripadvisor

Integrations Supported

Alexa
Apple Maps
Bing
Demandforce
DoorDash
Facebook
Foursquare
Gainsight
Google
Google Assistant
Google Maps
Grubhub
Healthgrades
Instagram
Microsoft Dynamics 365
OpenTable
Punchh
Salesforce
Siri
Tripadvisor

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.95 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/roinnovation/

Company Facts

Organization Name

Merchant Centric

Company Location

United States

Company Website

www.merchantcentric.com

Categories and Features

Customer Reference Management

Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Search

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Reference Management

Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Search

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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