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Ratings and Reviews 0 Ratings
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What is RSTickets!Pro?
We are excited to announce an update to RSTickets!Pro, our ticketing system designed for HelpDesk, which has been enhanced to ensure it aligns with the forthcoming Joomla! 4 release. Although the stable version hasn't been officially released yet, we are dedicated to ensuring RSTickets!Pro remains compatible with Joomla! 4 by implementing significant upgrades. Numerous enhancements have been incorporated into RSTickets!Pro, including streamlined source code and aesthetic updates that create a cohesive user experience for both Joomla! 3 and Joomla! 4 users. In addition, all RSDirectory! settings have been centralized within the Configuration tab, organized by importance to facilitate easier navigation. Our platform guarantees a secure and private setting for customers, enabling them to manage and respond to tickets directly through email. To keep everyone informed during the ticketing process, multiple email alerts are dispatched to both customers and staff members. This update not only showcases our dedication to improving user experience but also reinforces our ongoing commitment to providing an effective support system for all our users. We believe these enhancements will significantly elevate the overall functionality of RSTickets!Pro.
What is CMS Afroditi?
In the world of Content Management Systems (CMS), we prioritize a collaborative approach with clients to thoroughly understand their goals and needs, which enables us to select the most appropriate platform for them. In response to the evolving demands of small and medium-sized businesses, Naxtech has launched its own CMS called CMS Afroditi. While numerous CMS options exist, including free solutions like Joomla and WordPress—often perceived more as blogging tools than comprehensive CMS platforms—they can be less intuitive for the average user. Moreover, customizing these systems can pose significant challenges unless users have access to pre-existing components. To address these issues and offer a flexible yet accessible solution, we created CMS Afroditi, designed to facilitate ease of use and customization for all individuals. By implementing this forward-thinking strategy, we strive to enable businesses to manage their online content seamlessly and without undue complexity, ultimately enhancing their digital presence and operational efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$1,500 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RSJoomla!
Company Location
United States
Company Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Company Facts
Organization Name
Naxtech
Date Founded
2005
Company Location
United Kingdom
Company Website
www.naxtech.com/products-content-management.html
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management