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Ratings and Reviews 7 Ratings
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What is RSTickets!Pro?
We are excited to announce an update to RSTickets!Pro, our ticketing system designed for HelpDesk, which has been enhanced to ensure it aligns with the forthcoming Joomla! 4 release. Although the stable version hasn't been officially released yet, we are dedicated to ensuring RSTickets!Pro remains compatible with Joomla! 4 by implementing significant upgrades. Numerous enhancements have been incorporated into RSTickets!Pro, including streamlined source code and aesthetic updates that create a cohesive user experience for both Joomla! 3 and Joomla! 4 users. In addition, all RSDirectory! settings have been centralized within the Configuration tab, organized by importance to facilitate easier navigation. Our platform guarantees a secure and private setting for customers, enabling them to manage and respond to tickets directly through email. To keep everyone informed during the ticketing process, multiple email alerts are dispatched to both customers and staff members. This update not only showcases our dedication to improving user experience but also reinforces our ongoing commitment to providing an effective support system for all our users. We believe these enhancements will significantly elevate the overall functionality of RSTickets!Pro.
What is Joomla!?
Joomla! is a free and open-source content management system (CMS) that empowers users to effortlessly publish web content. Over the years, Joomla! has received a multitude of awards for its contributions to web development. The system is built on a framework that includes model, view, and controller components that can operate independently of the CMS itself, allowing for the creation of powerful online applications. As one of the top choices for website software, Joomla! is supported by a large community of developers and volunteers who are committed to improving its usability, extensibility, multilingual capabilities, accessibility, responsiveness, search engine optimization, and much more. A content management system is essentially a web-based application designed to allow various users with different permission levels to oversee and manage content, data, or information within a website or intranet. Content management involves a variety of tasks such as creating, editing, archiving, publishing, collaborating on, reporting, and distributing various types of website content. The collaborative spirit fostered by Joomla! cultivates a dynamic ecosystem where users can exchange their insights and enhancements, which in turn enriches the platform's overall functionality. This ongoing interaction among users not only strengthens the community but also drives continuous improvements to Joomla!'s features and capabilities.
Integrations Supported
AFS Analytics
Artisteer
Atspace
BigRock
Bookingfor
Brixly
CDN77
Cloudways
Flashcloud
Google Analytics
Integrations Supported
AFS Analytics
Artisteer
Atspace
BigRock
Bookingfor
Brixly
CDN77
Cloudways
Flashcloud
Google Analytics
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RSJoomla!
Company Location
United States
Company Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Company Facts
Organization Name
Joomla!
Company Location
United States
Company Website
www.joomla.org
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management