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What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
What is ActivePlatform?
ActivePlatform serves as a comprehensive automated cloud brokerage solution tailored for cloud service providers, Microsoft CSP partners, and cloud VAR/VAD, streamlining the management and oversight of cloud delivery while enhancing business profitability. This platform provides a customizable white-labelled solution that facilitates the sale of Microsoft CSP subscription services, such as Office 365 and Azure, alongside a diverse array of offerings from various prominent brands available in its extensive global catalogue. By utilizing ActivePlatform, service providers can effectively cater to the needs of thousands of end users with a wide range of multi-vendor subscriptions, enhancing their service delivery capabilities. Additionally, the platform empowers businesses to optimize their operational efficiency in a competitive cloud market.
Integrations Supported
ESET Endpoint Security
Kaspersky Endpoint Security
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Integrations Supported
ESET Endpoint Security
Kaspersky Endpoint Security
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Company Facts
Organization Name
ActivePlatform
Date Founded
2014
Company Location
Limassol, Cyprus
Company Website
activeplatform.com
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Marketplace
Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal
Recurring Billing
Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing