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What is Radial?

We have developed an all-encompassing, modular array of technologies and operational services that provide seamless eCommerce solutions for brands and retailers looking to improve their profitability through an outstanding customer experience. Our offerings encompass everything from order management to payment processing, as well as fulfillment and customer support, positioning Radial as the most efficient entry point into the eCommerce market compared to any rivals. Additionally, we offer advanced solutions crafted alongside leading retailers and brands, identifying the characteristics that set exceptional retailers apart from their competitors. These customized solutions aim to enhance both revenue and profit margins in eCommerce activities, thereby removing any doubt regarding which strategies will lead to increased profitability. Dive into our integrated fulfillment and last-mile delivery services, all backed by a strong technological framework that ensures easy integration, real-time order visibility, and valuable analytics to aid rapidly expanding brands in building customer loyalty and satisfaction. Ultimately, our mission is to assist businesses in mastering the intricacies of the eCommerce landscape while optimizing their potential for growth. By leveraging our expertise, companies can confidently embark on their eCommerce journey with the support they need to thrive.

What is OPAL?

OPAL provides an innovative, AI-powered fulfillment solution specifically designed for eCommerce enterprises of any scale, efficiently managing the pick, pack, and ship processes through a fully autonomous, touchless order management platform that consolidates all sales channels, eliminates costly EDI charges, and features a real-time interactive dashboard for thorough oversight of the fulfillment operations. Moreover, it seamlessly imports EDI orders into QuickBooks while integrating with multiple shipping carriers to create weight-based packages, packing slips, labels, and bills of lading, all with the goal of reducing expenses while improving speed and accuracy. As companies expand, OPAL effortlessly scales up without the need for additional personnel, facilitating a rapid setup process and ensuring enhanced precision in both inventory and order documentation. This robust solution is capable of processing over 50 orders each day and can cut order processing times by nearly 90%, significantly lowering costs by around 80% and achieving an impressive accuracy rate of 99%, which in turn minimizes returns and undelivered packages. With OPAL’s capabilities, businesses can optimize their fulfillment workflows and concentrate on scaling their operations and enhancing customer satisfaction. By embracing this advanced solution, companies can not only boost efficiency but also elevate their overall service quality, paving the way for sustainable growth.

Media

Media

Integrations Supported

Salesfloor
Tailor

Integrations Supported

Channel Gate
Decorify
FedEx Ship Manager
GoDaddy
Linker
Lowe's Kitchen Planner
NetSuite
Oracle Cloud Infrastructure
Sage 100
ShipStation
Shopify
Target
UPS Ready
Volusion
Walmart
Wix

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Radial Inc.

Date Founded

2016

Company Location

United States

Company Website

www.radial.com

Company Facts

Organization Name

OPAL

Company Location

United States

Company Website

opal-llc.com

Categories and Features

Payment Gateways

ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Recurring Billing / Subscriptions
Reporting / Analytics

Categories and Features

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