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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Ragas?
Ragas serves as a comprehensive framework that is open-source and focuses on testing and evaluating applications leveraging Large Language Models (LLMs). This framework features automated metrics that assess performance and resilience, in addition to the ability to create synthetic test data tailored to specific requirements, thereby ensuring quality throughout both the development and production stages. Moreover, Ragas is crafted for seamless integration with existing technology ecosystems, providing crucial insights that amplify the effectiveness of LLM applications. The initiative is propelled by a committed team that merges cutting-edge research with hands-on engineering techniques, empowering innovators to reshape the LLM application landscape. Users benefit from the ability to generate high-quality, diverse evaluation datasets customized to their unique needs, which facilitates a thorough assessment of their LLM applications in real-world situations. This methodology not only promotes quality assurance but also encourages the ongoing enhancement of applications through valuable feedback and automated performance metrics, highlighting the models' robustness and efficiency. Additionally, Ragas serves as an essential tool for developers who aspire to take their LLM projects to the next level of sophistication and success. By providing a structured approach to testing and evaluation, Ragas ultimately fosters a thriving environment for innovation in the realm of language models.
What is Galileo?
Galileo is an AI observability and eval engineering platform built to help organizations measure, protect, and improve AI applications and agents across the full development lifecycle. Now part of Cisco, Galileo is positioned around the idea that teams should not only monitor AI failures, but prevent them with production-ready guardrails. The platform helps teams capture ground truth from synthetic data, development workflows, live production traffic, and subject matter expert annotations. Galileo provides more than 20 out-of-the-box evaluations for RAG systems, agents, safety, security, and custom use cases. Its eval engineering workflow helps teams create accurate evaluators that reflect their own domain expertise instead of relying only on generic metrics. Galileo can auto-tune metrics from live feedback so evaluations become better aligned with real environments. The platform’s Luna models distill expensive LLM-as-judge evaluators into compact models that can run across production traffic at lower cost and lower latency. Galileo’s insights engine analyzes millions of signals across models, prompts, functions, context, datasets, traces, and MCP server activity to identify failure modes and recommend fixes. Teams can use these insights to debug agent behavior, improve prompts, adjust tools, detect hallucinations, and strengthen AI reliability. Galileo supports the eval-to-guardrail lifecycle, where pre-production tests become production policies that can block harmful responses, control tool access, and guide escalation paths. By combining AI observability, evals, ground-truth datasets, Luna guardrail models, agent reliability workflows, safety controls, deployment flexibility, and production monitoring, Galileo helps enterprises ship AI systems with more confidence.
Integrations Supported
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Enterprise
Gemini Nano
Gemini Pro
Google AI Plus
LangChain
Integrations Supported
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Enterprise
Gemini Nano
Gemini Pro
Google AI Plus
LangChain
API Availability
API Availability
Pricing Information
Free
Free Version
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Online Training
Company Facts
Organization Name
Ragas
Company Location
United States
Company Website
www.ragas.io
Company Facts
Organization Name
Cisco
Company Location
United States
Company Website
www.galileo.ai/
Categories and Features
LLM Evaluation
Not specified
Categories and Features
AI Observability
Not specified
AI Security
Not specified
LLM Evaluation
Not specified
Machine Learning
Not specified