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What is Rakuten SixthSense?

Transforming observability merges context and performance into a cohesive platform, accommodating any technology stack and scale. Achieve comprehensive end-to-end visibility by easily monitoring applications, infrastructure, databases, and more through a singular, intuitive dashboard. With just a few clicks, you can trace and analyze digital journeys smoothly from browsers and applications right down to the infrastructure level. Uncover essential insights into user experiences, pinpoint where dropouts happen, and emphasize crucial components of business transactions through detailed user analytics and real user monitoring (RUM). This capability facilitates rapid adaptation, optimization, and innovation, driven by real-time visibility and quick root-cause analysis. Furthermore, our committed team of specialists is accessible around the clock, every day of the year, guaranteeing that you receive timely assistance and customized support tailored to your specific needs, thereby further boosting your operational efficiency. The integration of these capabilities empowers organizations to maintain a competitive edge in an ever-changing digital environment, ultimately fostering continual growth and success.

What is I&B monitoring?

I&B monitoring is a Business & IT infrastructure monitoring platform, available in the cloud or deployed on-premise inside your own perimeter. It answers a question most monitoring tools leave open: when something breaks, what does it cost the business? Business performance, IT services and infrastructure sit in one observability model, so every role reads the same data. Data collection covers metrics, logs and traces from servers, databases, containers, virtual machines, network gear and applications. Prometheus-style exporters and templates handle common technologies out of the box: you decide what to monitor and which metrics matter. Rollout is automated: download the generated Ansible files and deploy monitoring across the whole estate with one command, instead of configuring exporters host by host. The model is hierarchical: business units and subunits, IT services, service layers, individual resources. Graph-based visualisation exposes the relationships between them, so teams can trace a degraded KPI to the service, layer and resource behind it, or see which business units a failing component affects right now. Dashboards match the role. Executives and business unit managers track KPIs and overall status; operations teams watch real-time service and resource health; DevOps and SRE engineers work with incident context and correlated metrics; security teams gain operational context around anomalies. Ready-made dashboards for business, service and layer monitoring remove the setup phase. Alerting is contextual rather than mechanical. Related threshold breaches are grouped into single actionable incidents, and the platform separates component faults, layer problems, outages and business-impacting events, keeping noise down. Jira, Zendesk, Zoho Desk and email integrations open enriched tickets automatically. Flexible XaaS licensing. Used in telecom, finance, healthcare and technology, with on-premise for regulated environments.

Media

Media

Integrations Supported

Integrations Supported

360 Mass Email
Ansible
Grafana Cloud
Jira
Microsoft SMTP Service
Prometheus
Zendesk
Zoho Desk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$89/month
Subscription pricing based on the number of monitored resources and retention period, billed monthly or annually.

Starter — from $89/month: core business, service and layer dashboards, metrics collection via exporters, email alerting.
Business — extended resource limits, logs and traces, contextual alert grouping, Jira / Zendesk / Zoho Desk integrations, longer data retention.
Enterprise — unlimited business units and subunits, on-premise deployment inside your own perimeter, SSO, custom integrations, SLA-backed 24/7 support and onboarding assistance.

Annual billing is discounted. Free trial available, no credit card required. On-premise licensing is quoted per environment — contact us for a tailored quote.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Rakuten SixthSense

Company Website

sixthsense.rakuten.com

Company Facts

Organization Name

INB Monitoring FZCO

Date Founded

2002

Company Location

United Arab Emirates

Company Website

inbmonitoring.com

Categories and Features

Log Monitoring

Not specified

Observability

Not specified

Root Cause Analysis

Not specified

Categories and Features

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