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What is RateTiger?
RateTiger is an all-encompassing platform designed for hotel management, adhering to rigorous standards like ISO, PCI, and GDPR. Valued by top hoteliers, it promotes a secure and effective method for online distribution and channel management. With over twenty years of expertise in the industry, we deliver vital tools and innovative technology to foster the growth of your business. The RateTiger Channel Manager serves as a contemporary solution for hotel management, facilitating seamless integration between your property management system and countless direct and indirect demand channels. By providing real-time updates on availability, rate accuracy, and reservation confirmations directly within your system, it empowers effective performance monitoring and supports revenue enhancement. Furthermore, the RateTiger Central Reservation System (CRS) acts as an essential hub for overseeing room bookings and availability across various properties and channels. This integration includes all booking platforms, such as OTAs, wholesalers, metasearch engines, GDSs, and your own branded website, guaranteeing a unified and efficient operation. With RateTiger, hoteliers can significantly boost their operational efficiency and enhance their competitive edge in the market. This comprehensive approach ultimately positions RateTiger as an indispensable partner for hotels striving to optimize their distribution strategies.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Media
No images available
Integrations Supported
ANIXE Resfinity
IDS Next
LodgIQ
API Availability
Has API
API Availability
Has API
Pricing Information
$948.00/year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RateTiger
Date Founded
2001
Company Location
United Kingdom
Company Website
www.ratetiger.com
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics