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ease
features
design
support

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What is Ratiba?

Ratiba is an innovative software solution crafted specifically for safari operators, tour agencies, and destination management companies (DMCs), which simplifies the process of producing proposals and itineraries. By merging the capabilities of Word documents, Excel spreadsheets, and static PDF quotes into an all-in-one web application, it allows teams to create comprehensive day-by-day itineraries that are automatically priced, enabling easy sharing with clients for interactive feedback and approval without requiring them to log in. Key features include a visual itinerary builder with reusable templates and AI-driven planning tools, an expansive content library covering lodges, activities, and parks, as well as an automated cost-plus pricing system that factors in rate cards, meal plans, seasonal pricing, and various park fees. In addition, it offers branded, mobile-responsive proposals that accommodate client comments, PDF exports, and support for multiple languages, along with a customer relationship management (CRM) system and collaborative workspaces designed for multiple users under a straightforward flat-rate pricing model. This contemporary solution stands out as a strong competitor to platforms like Tourwriter, Tourplan, Travefy, Wetu, and Safari Portal, appealing to teams eager to expedite itinerary creation and produce high-quality proposals that successfully convert leads into bookings. Moreover, Ratiba's user-friendly interface and powerful features significantly enhance operational efficiency and client engagement, making it an essential tool for modern travel businesses. Additionally, its emphasis on collaboration and feedback ensures that client needs are met more effectively, ultimately leading to improved satisfaction and loyalty.

What is MS Shift?

At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.

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Integrations Supported

Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

Integrations Supported

Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$49
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ratiba

Date Founded

2025

Company Location

Tanzania

Company Website

www.ratiba.io

Company Facts

Organization Name

MS Shift

Date Founded

2005

Company Location

United States

Company Website

ms-concierge.com

Categories and Features

Travel Management

Approval Workflow
Expense Reporting
Mobile Access
Policy Management
Profile Management
Reminders
Restriction Management
Travel Booking
Travel Planning

Categories and Features

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