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What is Rayfeed?

Elevate your website or prototypes by collecting video feedback directly from your users. With the use of text bubble prompts, you can guide users through tasks without any coding required! Just share a unique link with your testers, and our system will recognize them while recording their video responses for seamless playback in our application. Leveraging the insights gained from this user feedback can significantly enhance your conversion rates, retention of users, and overall customer satisfaction. Observing and listening to users as they interact with your product enables you to identify problem areas and grasp their views more clearly. Effortlessly obtain the insights you require, and direct your customers through feedback sessions using established prompts. You will have easy access to all your recorded videos for quick evaluations and can swiftly navigate to specific tasks of interest, making it simpler to share crucial information with your team. This method centers around utilizing user feedback to shape your product development and marketing approaches effectively. Furthermore, adopting this strategy not only simplifies the feedback collection process but also empowers you to foster a more user-focused experience, ultimately leading to a product that resonates better with your audience. In doing so, you create a feedback loop that continuously enhances your offerings based on real user interactions.

What is Hotjar?

Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.

Media

Media

Integrations Supported

AI Agent Builder
Beam AI
Canopy
Dome
Hello Customer
HubSpot CMS Hub
HubSpot Customer Platform
HubSpot Marketing Hub
LicenceOne
Mindspun
MineOS
Optimizely One
Reveall
SiteSpect
Sourcetable
Subbly
Truehost
Unbounce
VEVS Car Rental Software
WooCommerce

Integrations Supported

AI Agent Builder
Beam AI
Canopy
Dome
Hello Customer
HubSpot CMS Hub
HubSpot Customer Platform
HubSpot Marketing Hub
LicenceOne
Mindspun
MineOS
Optimizely One
Reveall
SiteSpect
Sourcetable
Subbly
Truehost
Unbounce
VEVS Car Rental Software
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$36 per month
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rayfeed

Date Founded

2016

Company Location

Canada

Company Website

rayfeed.com

Company Facts

Organization Name

Hotjar

Date Founded

2014

Company Location

Malta

Company Website

www.hotjar.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Website Optimization Tools

Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts

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