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Ratings and Reviews 0 Ratings
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What is Re:Desk?
Discover a refined support team functionality that simplifies the management of customer inquiries with ease, encompassing everything from contact forms and emails to order details. Seamlessly unify all customer interactions—whether they originate from email, Twitter, or Facebook—into one centralized platform. Each inquiry is converted into a helpdesk ticket and assigned to the relevant support team member. You can choose from both downloadable and cloud-based versions tailored to your needs. This helpdesk system is specifically crafted to manage a large volume of customer communications, intelligently directing them to the correct department or agent, which significantly reduces workload and boosts customer satisfaction. The Open Source PHP HelpDesk empowers you to monitor your support agents' workflows, enhancing customer happiness further. Keep an eye out for exciting new features on the horizon, including analytics on response times. The ecommerce-ready customer help desk ticketing system is perfectly suited for organizing customer support for your online or multivendor business, regardless of whether you operate as a small or medium-sized enterprise. This all-encompassing solution not only optimizes operational efficiency but also cultivates a more agile customer service atmosphere, ultimately benefiting your business's reputation and customer loyalty.
What is Polar Help Desk?
Polar Help Desk 5 empowers organizations to effectively oversee and deliver support services to employees and customers through a unified web-based help desk platform. Each incident template is equipped with default values, making it possible to create various templates for different teams and accounts, thus allowing for specific customization according to unique needs. This adaptability guarantees that individual teams can utilize incident templates designed specifically for their requirements. Furthermore, users can set up commonly used values to expedite manual incident submissions. It’s also feasible to assign a new incident to a specific team or user and to define relevant service levels, with any chosen value being pre-established. The system allows for an unlimited number of incident templates to be configured, thereby significantly increasing its adaptability to the support framework of your organization. Such a thorough approach not only enhances the incident management workflow but also ensures that the delivery of support services remains both efficient and impactful, ultimately leading to improved user satisfaction. By integrating these features, organizations can better respond to the diverse needs of their support ecosystem.
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
API Availability
Has API
API Availability
Has API
Pricing Information
$99.00/one-time
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Re:Desk
Date Founded
2013
Company Location
Russia
Company Website
www.re-desk.com
Company Facts
Organization Name
Polar Software
Company Location
Croatia
Company Website
www.polarsoftware.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management