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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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Act!Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
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What is ReachEdge?
Interacting with marketing leads, sustaining their engagement, and pinpointing the most effective marketing techniques are essential responsibilities. ReachEdge software, created by ReachLocal, is specifically intended to support these goals. In the current landscape, consumers are bombarded with a wide array of advertising messages across various platforms, including mobile devices, websites, social media, and traditional outlets. Our role is to offer assistance in navigating this environment. A strong digital presence influences every part of your business operations, and as the only major local media outlet connected with the USA TODAY Network, we have gained the confidence of businesses like yours to help them maneuver through the nuances of the digital world. By collaborating with a distinguished global leader in digital marketing, ReachLocal, we are enhancing our local digital marketing initiatives to yield even more substantial results, motivated by our dedication to driving meaningful outcomes for your organization. Furthermore, our company, along with our offerings and corporate ethos, consistently earns accolades for excellence in the industry, reinforcing our status as a frontrunner in the sector. This commitment to excellence not only benefits our clients but also contributes to the overall growth of the digital marketing landscape.
What is Grandio?
Grandio collaborates with leading brands to provide outstanding services specifically tailored to meet the needs of you and your business. Whether you are just starting out or looking to grow your operations, we present a range of carefully curated solutions aimed at optimizing your back office functions. Our user-friendly dashboard, which can be accessed from anywhere, allows you to manage your business efficiently. You can track tasks and analyze data right from your mobile device, keeping you connected on the go. Additionally, you have the option to invite team members and collaborators to their own personalized dashboards, giving you the ability to manage access to certain products and tools. Our platform not only facilitates easy drag-and-drop customization of your pages but also allows for simple adjustments to transitions, text, fonts, and the incorporation of audio and video elements. To maximize your visibility in search engine results, local listings, maps, and directories, it is essential that your information is accurate, consistent, and up to date. Paying attention to these details will greatly improve your accessibility to potential customers, ultimately driving growth for your business. This commitment to quality and customization sets Grandio apart in delivering unparalleled service to your organization.
API Availability
Has API
API Availability
Has API
Pricing Information
$149.00/month
Free Trial Offered?
Free Version
Pricing Information
$9 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ReachLocal
Date Founded
2003
Company Location
United States
Company Website
www.reachlocal.com
Company Facts
Organization Name
Grandio
Date Founded
2008
Company Location
United States
Company Website
grandio.company.com
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Local Marketing
Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management
Categories and Features
Local Marketing
Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management