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What is ReachOut Suite?

ReachOut Suite is a free cloud-based software designed for field service management, enabling service companies to effectively coordinate and enhance their field operations. This user-friendly platform boasts numerous features that help technicians and managers perform their tasks more swiftly and efficiently. With smart mobile-optimized forms, digitizing field service operations becomes a seamless process. For audits or inspections, data collection is both quick and precise. Additionally, ReachOut simplifies the recording of customer requests and provides technicians with the most efficient routes to their destinations. Users can monitor progress in real time, oversee the status of work, generate professional invoices instantly, and much more, ensuring that every aspect of field service management is streamlined for success. Overall, this comprehensive solution empowers teams to elevate their service delivery to new heights.

What is Koalaris?

Koalaris provides a cloud-based platform designed for test and tag management, serving sole traders, growing teams, electricians, and assistive technology providers in Australia and New Zealand. The system features a live equipment register that thoroughly monitors assets for each client and location, including detailed asset codes, testing histories, and reminders for upcoming due dates. Technicians can easily record tests via a mobile browser even while offline, with data syncing automatically when they are back online. Each service visit results in a tailored PDF certificate, and the invoicing system supports QR-code payments through Stripe. Clients are granted access to a free read-only portal, enabling them to manage their asset registers and certificates efficiently. The platform's cutting-edge Lyra AI technology analyzes rating-plate images, organizes spreadsheet columns during data uploads—including data from PATGuard, WinPATS, and Metrel ES Manager—and aids in the creation of service reports. Technicians are tasked with assessing the results of each test, and all reports require approval before being sent to clients. The solution adheres to AS/NZS 3760 standards, ensuring secure data hosting in Sydney, with an option to export records in CSV format. Furthermore, users can enjoy a 14-day trial free of charge and without needing to provide a credit card, allowing for a risk-free exploration of the platform's capabilities. This all-encompassing strategy guarantees that every facet of asset management and compliance is effectively managed through a single, streamlined software solution, ultimately enhancing operational efficiency for its users.

Media

Media

Integrations Supported

Infince
Integry
QuickBooks Online
Xero
ZoomInfo Talent

Integrations Supported

Stripe

API Availability

Has API

API Availability

Pricing Information

$9/user/month
Free (basic): $0/user/month (Forever free) - Get the essential service operations done.
Standard: $9/user/month; Perfect for small, growing businesses
Premium* (our pick): $15 per user/month - Best value and unlocks advanced features.
Ultimate: $25/user/month - The ultimate end-to-end ReachOut experience
Enterprise: Contact vendor

Pricing Information

A$29/month
Solo starts at A$29/month per business for one seat; Pro is A$79/month for five seats; Business is A$199/month for 15 seats. Prices are in AUD and exclude GST. New Zealand businesses pay the same amounts in NZD and are charged 15% GST on invoices. Pro includes a 14-day free trial with no card required; client portal logins are free.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Fingent

Date Founded

2003

Company Location

United States

Company Website

reachoutsuite.com

Company Facts

Organization Name

Koalaris

Date Founded

2026

Company Location

Australia

Company Website

www.koalaris.com

Categories and Features

Appliance Repair

Not specified

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Client Database
Mobile Access
Multi-Location
Online Payments
Recurring Appointments

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Risk Assessment

Compliance

Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
Incident Management
Risk Management
Surveys & Feedback
Workflow / Process Automation

Electrical Estimating

Billing & Invoicing
Change Orders
Quotes / Proposals

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fire Inspection

Not specified

Home Inspection

Billing & Invoicing
Commercial Inspections
Photo Editing
Repair Estimates
Report Summary
Templates

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Report Templates

Landscape Management

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Irrigation Tracking
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management

Lawn Care

Billing & Invoicing
Customer Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service Dispatch

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Quotes / Estimates
Scheduling

Pool Service

Billing & Invoicing
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management

Security System Installer

Billing & Invoicing
Customer Management
Inventory Management
Quotes / Estimates
Scheduling
Work Order Management

Snow Removal

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Skip Logic

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Inspection

Not specified

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