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What is ReachOut Suite?

ReachOut Suite is a free cloud-based software designed for field service management, enabling service companies to effectively coordinate and enhance their field operations. This user-friendly platform boasts numerous features that help technicians and managers perform their tasks more swiftly and efficiently. With smart mobile-optimized forms, digitizing field service operations becomes a seamless process. For audits or inspections, data collection is both quick and precise. Additionally, ReachOut simplifies the recording of customer requests and provides technicians with the most efficient routes to their destinations. Users can monitor progress in real time, oversee the status of work, generate professional invoices instantly, and much more, ensuring that every aspect of field service management is streamlined for success. Overall, this comprehensive solution empowers teams to elevate their service delivery to new heights.

What is Lyons Quality Audit Tracking LQATS?

The Lyons Quality Audit Tracking System® (LQATS) is an innovative web-based platform designed to gather, evaluate, and showcase quality audit findings from both suppliers and internal personnel within a manufacturing environment. This system enables the collection of real-time audit data from various global locations, ensuring comprehensive oversight. The system encompasses audits from suppliers, final assessments conducted by company auditors, and evaluations from distribution centers and manufacturing plants. LQATS facilitates immediate data entry, monitoring, and analysis of quality audit information sourced from both distribution centers and supplier facilities, enhancing operational efficiency. Key functionalities include intuitive controls that minimize user input errors, a detailed change history tracking feature, and a robust search capability that allows users to filter data through a variety of query parameters. It also enables the monitoring of global performance metrics in real-time, supports fabric inspections, and incorporates six-sigma analysis along with a disposition log. The audit data is presented in both tabular and graphical formats, with the flexibility to export outputs to Excel, PDF, or other document types, making it a versatile tool for quality management. This system ultimately streamlines the quality audit process and improves overall manufacturing standards.

Media

Media

Integrations Supported

Infince
Integry
QuickBooks Online
Xero
ZoomInfo Talent

Integrations Supported

Azure API Apps
Azure SQL Database
IBM Managed Services for SAP Applications
Microsoft Power BI

API Availability

Has API

API Availability

Has API

Pricing Information

$9/user/month
Free (basic): $0/user/month (Forever free) - Get the essential service operations done.
Standard: $9/user/month; Perfect for small, growing businesses
Premium* (our pick): $15 per user/month - Best value and unlocks advanced features.
Ultimate: $25/user/month - The ultimate end-to-end ReachOut experience
Enterprise: Contact vendor

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Fingent

Date Founded

2003

Company Location

United States

Company Website

reachoutsuite.com

Company Facts

Organization Name

Lyons Information Systems

Company Location

United States

Company Website

www.lyonsinfo.com

Categories and Features

Appliance Repair

Not specified

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Client Database
Mobile Access
Multi-Location
Online Payments
Recurring Appointments

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Risk Assessment

Compliance

Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
Incident Management
Risk Management
Surveys & Feedback
Workflow / Process Automation

Electrical Estimating

Billing & Invoicing
Change Orders
Quotes / Proposals

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fire Inspection

Not specified

Home Inspection

Billing & Invoicing
Commercial Inspections
Photo Editing
Repair Estimates
Report Summary
Templates

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Report Templates

Landscape Management

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Irrigation Tracking
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management

Lawn Care

Billing & Invoicing
Customer Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service Dispatch

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Quotes / Estimates
Scheduling

Pool Service

Billing & Invoicing
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management

Security System Installer

Billing & Invoicing
Customer Management
Inventory Management
Quotes / Estimates
Scheduling
Work Order Management

Snow Removal

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Skip Logic

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Risk Assessment
Workflow Management

Data Quality

Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management

Decision Support

Application Development
Data Analysis
Performance Metrics
Rules-Based Workflow

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Subcontractor Management

Manufacturing

Accounting Integration
Maintenance Management
Quality Management
Reporting/Analytics
Safety Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Supply Chain Management

Electronic Data Interchange
Import / Export Management
Order Management
Supplier Management
Warehouse Management

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