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Ratings and Reviews 0 Ratings
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SearchUnifySearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
What is Rectify?
Rectify is a cutting-edge platform that harnesses the power of artificial intelligence to enhance both development and operational processes by integrating debugging, monitoring, feedback collection, and product management into a single, unified workspace. This innovative tool allows teams to effectively manage session replays, analytics, customer support, roadmaps, changelogs, and infrastructure oversight through a conversational interface led by an AI assistant known as Quanta, which not only provides insightful assistance but also autonomously executes various tasks. Users can express their concerns in simple, everyday language, allowing the platform to quickly access relevant session recordings, identify challenges such as rage clicks or user drop-offs, and analyze user engagement without needing to navigate through complicated filters or queries. Furthermore, Rectify includes an AI-enhanced support inbox that crafts responses based on the comprehensive context of user interactions and feedback, striking a balance between automation and the necessary human touch. Its code scanning capabilities also perform static analysis on code repositories, effectively pinpointing bugs, vulnerabilities, and quality issues, thereby greatly improving the development cycle. Ultimately, Rectify distinguishes itself as an invaluable resource for teams focused on elevating their operational capabilities and enhancing the overall quality of their products, ensuring they remain competitive in a rapidly evolving market. By embracing this platform, organizations can foster a more collaborative environment that drives innovation and efficiency.
What is Plura?
Plura stands out as an innovative platform that emphasizes artificial intelligence in its omnichannel conversational automation, allowing businesses to design, deploy, and refine intelligent agents that operate seamlessly across various mediums such as voice, SMS/RCS, and web chat for both inbound and outbound customer interactions, all while utilizing context-aware, stateful memory and a resilient infrastructure to guarantee that each engagement is personalized to the user and maintains coherence across different channels. The platform includes a user-friendly no-code drag-and-drop workflow builder, empowering users to visually craft interactive conversation flows, alongside an AI-enhanced predictive dialer that optimizes outreach efficiency and a Unified AI Inbox that consolidates full interaction histories across calls, messages, and chats, bolstered by stringent compliance and security protocols like SOC 2, HIPAA, and ISO certifications, in addition to real-time TCPA/DNC scrubbing and detailed audit trails to support sectors with rigorous regulatory requirements. Moreover, Plura’s intelligent agents significantly enhance operational workflows by automating a wide array of tasks such as lead qualification, appointment scheduling, reminder notifications, support routing, surveys, follow-ups, and alerts, which promotes a smooth and effective customer journey. Consequently, businesses that integrate Plura into their operations are likely to see not only elevated customer interaction but also enhanced operational efficiency, ultimately resulting in greater satisfaction and loyalty among their customers. This comprehensive automation approach positions Plura as a pivotal asset for organizations striving to improve their customer service dynamics and operational workflows.
Integrations Supported
Claude
Claude Duet
Claude for Legal
Cursor
GitHub
Integrations Supported
Airtable
Cal.com
Google Sheets
HubSpot CRM
Intercom
API Availability
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Rectify
Date Founded
2024
Company Location
United Kingdom
Company Website
www.rectify.so/
Company Facts
Organization Name
Plura
Date Founded
2022
Company Location
United States
Company Website
www.plura.ai/
Categories and Features
Agentic AI
Not specified
AI Agents
Not specified
Categories and Features
Agentic AI
Not specified
AI Agents
Not specified
AI Call Center
Not specified
Call Center
Not specified
Conversational AI
Not specified
Predictive Dialer
Not specified