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What is Red Ant?

Red Ant's RetailOS is an advanced clienteling platform designed to enhance the omnichannel retail experience. This solution includes a wide array of applications such as clienteling, assisted sales, omnichannel point of sale, actionable analytics, and machine learning, all aimed at fostering seamless customer journeys. The Clienteling application provides store associates with comprehensive customer insights like purchase history, wish lists, sizing, preferences, and communication records, enabling them to offer tailored service in both in-store and online settings. Additionally, the Assisted Sales feature allows associates to instantly access the complete product catalog, making it easier to provide informed recommendations and efficiently close sales. The Omnichannel POS system ensures that transactions can be conducted flexibly across various channels, allowing customers to enjoy a unified checkout experience no matter how they choose to shop. Actionable Analytics presents timely data insights that support effective store management, while the SellSmart Machine Learning component utilizes cognitive technology to significantly improve business operations. This interconnected ecosystem not only enhances the overall customer experience but also promotes greater operational efficiency for retail businesses, ultimately positioning them for sustained success in a competitive landscape. Such comprehensive tools empower retailers to meet customer expectations more effectively than ever before.

What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

Media

Media

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Red Ant

Date Founded

1999

Company Location

United Kingdom

Company Website

www.redant.com

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Retail POS Systems

Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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