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What is RedAlert?

RedAlert is a fire department records management and operational administration platform developed by Alpine Software for municipal, career, volunteer, and combination fire departments. The software consolidates emergency response information, incident reporting, personnel administration, scheduling, training, fire prevention, and equipment management within a centralized database. Its incident reporting capabilities support National Emergency Response Information System (NERIS) standards through configurable reporting templates, automated narrative generation, validation controls, and electronic submission workflows. Computer-aided dispatch integrations automatically populate incident records with dispatch information and distribute relevant details to connected field applications. RedAlert Responder provides mobile emergency notifications, live firefighter response status, GPS routing, and access to hydrant locations, building hazards, and pre-incident plans. Its Mobile and MDT applications allow firefighters to review incident information, complete reports, inspect apparatus, and access operational records from phones, tablets, and vehicle-mounted devices. Personnel administration tools manage employee and volunteer profiles, shift schedules, training attendance, certification renewals, and departmental participation histories. Attendance management capabilities support fingerprint, key fob, and identification card check-ins through RedAlert Kiosk, along with LOSAP, stipend, pay-per-call, and point-based programs. Fire prevention functionality includes occupancy records, property inspections, permits, violation tracking, hazardous materials information, and fire investigation documentation. Asset management tools provide apparatus inventories, equipment inspections, SCBA tracking, hose testing, QR code scanning, preventive maintenance schedules, and work order management.

What is First Due?

Keeping pace with the evolving landscape of firefighting and emergency response is increasingly challenging in today's world. National Fire and EMS organizations face difficulties in effectively managing their daily operations, spanning from Pre-Incident Planning to Response and Incident Reporting. Unfortunately, there is no single solution that adequately addresses the diverse needs of these agencies, which include personnel management, incident documentation, prevention strategies, and response coordination. A significant number of existing platforms rely on outdated technology and fail to leverage the advantages of cloud-based systems, such as enhanced flexibility and regular updates. As a result, many agencies find themselves locked into older software versions, missing out on essential features necessary for adapting to contemporary demands. Additionally, most available platforms prioritize records management and compliance over equipping first responders with the comprehensive information they require in the field, which can hinder their effectiveness. This gap in functionality underscores the pressing need for modernized solutions that prioritize the real-time needs of emergency responders.

Media

Media

Integrations Supported

Code3 Strategist

Integrations Supported

ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Streamline
Tyler Public Safety Insights

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Alpine Software

Company Location

United States

Company Website

alpinesoftware.com/platform/

Company Facts

Organization Name

First Due

Date Founded

2016

Company Location

United States

Company Website

www.firstdue.com

Categories and Features

Categories and Features

EMS

Not specified

Fire Department

Not specified

Fire Inspection

Not specified

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