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What is RedHelper?
An online consulting tool is a powerful resource for facilitating immediate communication with visitors to your website, thereby boosting sales and providing outstanding customer support. While its user-friendly design and effectiveness are commendable, the presence of a disruptive consultant can negatively impact the visitor experience. To combat this issue, measures have been put in place to protect customers from unsatisfactory interactions. By monitoring visitor behaviors, gestures, and overall attitudes, a proficient sales assistant can accurately predict client needs. This skill is made possible through co-browsing technology, which enables you to track visitor interactions and significantly raise service standards. RedHelper consistently assesses the performance of individual employees in relation to the overall statistics of all operators in the system, offering personalized performance ratings. This real-time feedback not only allows operators to improve their efficiency and effectiveness but also incorporates elements of gamification and competition, motivating them to achieve better results. Such a system promotes not only a proactive customer service approach but also nurtures a driven workforce committed to reaching new heights of success. Ultimately, investing in these tools and strategies can lead to a remarkable transformation in how businesses engage with their customers.
What is Lucky Orange?
Are you curious about why a customer exited your website after making a purchase? Lucky Orange can provide those insights.
With its user-friendly interface, Lucky Orange allows you to explore your website in innovative ways. Each plan offers comprehensive access to all features available.
* Dynamic Heatmaps: Experience your site from a visitor's perspective, with immediate data on every dropdown, pop-up, and hover menu, enabling you to pinpoint possible issues and understand visitor behavior.
* User Recordings: This feature serves as a DVR for your website, letting you watch video recordings of how customers navigate and engage with your site.
* Form Analytics: Discover which form fields are time-consuming, frequently repeated, or lead to the highest abandonment rates.
* Live Chat: Engage with visitors in real time, answering their inquiries and even sharing their browsing experience through co-browsing.
* Surveys and Polls: Design pop-up questions for specific pages or target audiences to gather valuable feedback. Additionally, this tool can help you tailor your website to better meet the needs of your visitors and reduce drop-off rates.
What is LiveCaller?
Engage directly with your website visitors through web-calls, live chat, and co-browsing, regardless of their location! LiveCaller provides the ultimate solution for all your customer service needs. Users can exchange messages, share files, or even provide feedback on the service received. They can also enjoy free internet calls made directly from your site. This comprehensive dashboard integrates communications from various messaging platforms into a single interface. Simply input your phone number and the best time to reach out for customer support. Both agents and clients can collaboratively navigate a website, enhancing the user experience. We recognize how vital it is to maintain open lines of communication with your web audience. Our platform empowers you to connect with visitors through multiple channels, all streamlined in one convenient system. With our software, fostering effective communication with your web visitors has never been simpler or more efficient.
What is Im OnCall?
I'm OnCall is a cost-effective and reliable online help desk solution that allows businesses to assist their clients remotely via the Internet. This platform enables you to provide outstanding live chat support to your customers in mere minutes. It features unique private URLs that can be seamlessly integrated into your website, making it easy to add a Live-Chat button for customer engagement. When clients want to chat with a support agent, they can initiate the conversation without any hassle. Each support representative can oversee up to 10 chat sessions at once, which proves valuable during busy times. Additionally, I'm OnCall allows a temporary connection to a customer's device without needing any prior software installation. This function enables you to quickly and effectively diagnose and resolve technical and IT concerns by remotely accessing their systems. Your support staff can connect from anywhere around the globe, which not only cuts down on travel costs but also saves precious time while delivering prompt assistance to your clients. By utilizing I'm OnCall, you can significantly improve your customer service while also optimizing your support procedures, making it a valuable asset for any business. The platform ultimately empowers teams to offer a more responsive and efficient support experience.
Integrations Supported
BigCommerce
Canopy
Convert Experiences
Facebook
Freshpaint
Google Analytics
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Magento
Integrations Supported
BigCommerce
Canopy
Convert Experiences
Facebook
Freshpaint
Google Analytics
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Magento
Integrations Supported
BigCommerce
Canopy
Convert Experiences
Facebook
Freshpaint
Google Analytics
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Magento
Integrations Supported
BigCommerce
Canopy
Convert Experiences
Facebook
Freshpaint
Google Analytics
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Magento
API Availability
Has API
API Availability
Has API
API Availability
Has API
API Availability
Has API
Pricing Information
$30.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$18.00/month
Free Trial Offered?
Free Version
Pricing Information
$14 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RedHelper
Date Founded
2012
Company Location
Russian Federation
Company Website
redhelper.ru/
Company Facts
Organization Name
Lucky Orange
Date Founded
2011
Company Location
United States
Company Website
www.luckyorange.com
Company Facts
Organization Name
LiveCaller
Company Location
Georgia
Company Website
livecaller.io
Company Facts
Organization Name
01 Communique
Company Website
www.01com.com/imoncall-remote-help-desk/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Heatmap
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Web Analytics
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management