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What is RefLynk?

Feedback is gathered and assessed through reference relationships, which promotes consistency in evaluation and supports the analysis of large data sets. This efficient method leads to user-friendly reports, which can be accessed online or integrated into formats such as HTML and PDF. RefLynk compiles insights on candidates from a variety of fields, encompassing pre-employment evaluations, ongoing performance reviews, exit interviews, and tenant screening, thus proving to be an adaptable tool. The software is built for high configurability, allowing it to meet a range of requirements effectively. RefLynk showcases a state-of-the-art solution for reference checking, dramatically decreasing the time needed for this task from several days to just a few hours. By utilizing SMS and texting technologies, we have revolutionized the reference checking process. In an increasingly competitive job market, characterized by unemployment rates dropping below 3%, any delays in obtaining reference information can lead to the loss of exceptional talent to quicker-moving organizations. Consequently, companies must evolve alongside these swift changes to secure top candidates, underscoring the critical need for efficient reference checks. This adaptability not only enhances recruitment efforts but also strengthens overall organizational performance.

What is Chatdesk?

Chatdesk provides a rapid solution for collecting and evaluating customer feedback from a variety of communication platforms, offering comprehensive insights with minimal effort. In contrast, the conventional approach of gathering scattered feedback from sources such as emails, chats, social media, surveys, and reviews is often cumbersome and ineffective. By centralizing all feedback in one place, Chatdesk allows you to easily spot emerging trends and uncover potential growth areas. If you need to locate specific information, the platform's natural language search function enables effortless navigation through every message. Additionally, our sophisticated machine learning tools generate automatic summaries of the feedback, making it easy to review extensive data quickly. You also have the option to export your findings in CSV format or seamlessly integrate them into your existing data warehouse for further analysis. Using Chatdesk not only helps reduce the number of incoming calls but also promotes a smooth shift for customers toward chat support and self-service options, significantly boosting overall customer satisfaction. Ultimately, this streamlined approach allows businesses to make informed decisions based on real-time feedback, enhancing their responsiveness to customer needs.

Media

Media

Integrations Supported

AfterShip
Aircall
Avaya Cloud Office
Bazaarvoice
Five9
Flip
Freshdesk
Front
Grasshopper
INSIDE
LiveChat
Magento
NiCE CXone Mpower
REVIEWS.io
Returnly
Salesforce
Shopify
Stamped
XCALLY
Zendesk

Integrations Supported

AfterShip
Aircall
Avaya Cloud Office
Bazaarvoice
Five9
Flip
Freshdesk
Front
Grasshopper
INSIDE
LiveChat
Magento
NiCE CXone Mpower
REVIEWS.io
Returnly
Salesforce
Shopify
Stamped
XCALLY
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RefLynk

Company Location

United States

Company Website

www.reflynk.com

Company Facts

Organization Name

Chatdesk

Date Founded

2016

Company Location

United States

Company Website

www.chatdesk.com

Categories and Features

Reference Check

Audio References
Bulk Reference Request
Candidate Scoring
Completion Alerts
Email / Online
Mobile Access
Reminders
Reporting/Analytics
Survey Builder
Survey Library
Video References

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives

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Online Reference Check

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