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What is Reflex Appointment?

Reflex Appointment offers the convenience of online booking for customers, enabling them to schedule appointments with your organization from any location at any time. Additionally, our user-friendly visitor registration process simplifies the sign-up for new users. This feature empowers businesses to enhance their customer service and increase engagement. Educational institutions and care facilities can also leverage this software to optimize time management. Service providers gain significant advantages from this appointment tool, which enhances their ability to assist clients while improving operational efficiency. Furthermore, our appointment scheduling tool integrates seamlessly with Outlook and Office 365, facilitating easy coordination of meetings with staff members. Visitors can complete their registration at our designated counter by simply entering an appointment number or scanning a QR code. After the registration process is complete, your staff will receive timely notifications via SMS or email to inform them of the visitor's arrival. This comprehensive approach not only streamlines the appointment process but also enhances communication between staff and visitors.

What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

Media

Media

Integrations Supported

Microsoft Outlook
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft 365
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

Integrations Supported

Microsoft Outlook
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft 365
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$800.00/year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reflex Online

Date Founded

2002

Company Location

Netherlands

Company Website

www.reflex-online.com

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Event Check In

Attendee Segmentation
Badge Printing
Data Import / Export
Data Synchronization
Guest List Management
Guest List Search
Lead Capture
Multi-Event
QR Codes
Reporting/Analytics
Ticketing

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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