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What is Relay?

Relay is a cloud-centric platform tailored for frontline teams, integrating cutting-edge hardware, cloud-based software, and mobile connectivity into a unified solution. By effectively bridging diverse devices and languages, Relay ensures a smooth communication flow nationwide, making it easier for team members to connect. The platform enhances the safety of frontline workers by offering critical features like emergency alerts, real-time location tracking, and two-way communication, all while adhering to stringent brand safety standards. Moreover, Relay equips teams with valuable operational insights, boosting performance and encouraging more efficient work practices. Unlike conventional radios, which are limited in their communication abilities and range, Relay provides a more adaptable approach to connectivity. Furthermore, while smartphones can divert attention and pose risks due to their distracting nature, Relay addresses these issues by offering a more focused communication strategy. This unique blend of functionalities not only improves connectivity but also revolutionizes the operational dynamics of frontline teams, establishing a new benchmark for collaboration and safety in the workplace. Ultimately, Relay empowers teams to function more effectively, ensuring their capacity to respond swiftly and efficiently in various situations.

What is Relay?

Relay is a Montreal-based communication platform designed for businesses that provides phone and SMS services tailored for teams. It allows users to handle calls and messages directly from their browser through a shared inbox, featuring tools such as call forwarding, voicemail transcription, call recording, and signed webhooks. Setting itself apart from other providers that charge for minutes, Relay connects through your existing Twilio or Telnyx account, allowing you to pay only the rates set by the provider while retaining ownership of your numbers. The only costs incurred are for the software itself, which is billed in Canadian dollars. Relay offers a range of plans that cater to teams of various sizes, with additional seats priced between 3 to 7 dollars depending on the chosen plan. Utilizing your own API key, the platform provides AI-generated call summaries without imposing extra fees on users. Additionally, you can tailor daily messaging limits and monthly minute caps for each team, with features that automatically pause outbound messaging if an integration gets overwhelmed, while still permitting incoming calls. The platform is available in both English and French, enhancing its adaptability. Serving as a Canadian alternative to competitors such as OpenPhone, Aircall, and RingCentral, Relay also features a free plan that requires no credit card for sign-up, making it particularly inviting for new users. This combination of flexibility, transparency in pricing, and user-friendly features positions Relay as a compelling choice for teams looking to enhance their communication efficiency. As businesses increasingly prioritize streamlined communication tools, Relay provides an accessible and cost-effective solution for diverse team needs.

Media

Media

No images available

Integrations Supported

Slack

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$17 CAD/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Relay

Company Location

United States

Company Website

relaypro.com

Company Facts

Organization Name

YesRelay

Date Founded

2026

Company Location

Canada

Company Website

yesrelay.com/en

Categories and Features

Team Communication

Not specified

Categories and Features

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