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What is Relay?

Relay is a cloud-centric platform tailored for frontline teams, integrating cutting-edge hardware, cloud-based software, and mobile connectivity into a unified solution. By effectively bridging diverse devices and languages, Relay ensures a smooth communication flow nationwide, making it easier for team members to connect. The platform enhances the safety of frontline workers by offering critical features like emergency alerts, real-time location tracking, and two-way communication, all while adhering to stringent brand safety standards. Moreover, Relay equips teams with valuable operational insights, boosting performance and encouraging more efficient work practices. Unlike conventional radios, which are limited in their communication abilities and range, Relay provides a more adaptable approach to connectivity. Furthermore, while smartphones can divert attention and pose risks due to their distracting nature, Relay addresses these issues by offering a more focused communication strategy. This unique blend of functionalities not only improves connectivity but also revolutionizes the operational dynamics of frontline teams, establishing a new benchmark for collaboration and safety in the workplace. Ultimately, Relay empowers teams to function more effectively, ensuring their capacity to respond swiftly and efficiently in various situations.

What is Relay?

Relay Network is transforming digital engagement with its Business Feed Platform, a first-of-its-kind communication channel that merges the convenience of SMS with the immersive, personalized experience of scrolling feeds. Designed for mobile-first interaction, Relay’s feeds give customers direct access to timely, curated content in a secure environment—without needing to download an app or remember a password. Each feed becomes an actionable hub where users can view videos, sign forms, complete surveys, chat in real time, and make informed decisions effortlessly. The platform’s advanced automation tailors every message to the customer’s journey, ensuring communication that feels both relevant and immediate. Businesses across industries use Relay to onboard clients, promote offers, and deliver compliance-sensitive updates safely, thanks to HIPAA, TCPA, SOC 2, and HITRUST certification. Its versatility powers outcomes in healthcare, financial services, and membership organizations, driving measurable lifts in engagement, satisfaction, and retention. Results include 10x more engagement than email, 42% higher medication compliance, and 46% boosts in account funding. Relay’s feeds outperform traditional communication channels by bringing together personalization, analytics, and usability in one continuous experience. Its secure, no-friction design enables organizations to scale meaningful digital connections with every customer. Ultimately, Relay empowers enterprises to create better journeys, stronger relationships, and smarter communication ecosystems built around trust and simplicity.

Media

Media

Integrations Supported

Adobe Marketo Engage
Desktop.com
Eloqua
Hemi
Salesforce
Salesforce Agentforce Service
Slack
WorkMarket

Integrations Supported

Adobe Marketo Engage
Desktop.com
Eloqua
Hemi
Salesforce
Salesforce Agentforce Service
Slack
WorkMarket

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Relay

Company Location

United States

Company Website

relaypro.com

Company Facts

Organization Name

Relay Network

Date Founded

2010

Company Location

United States

Company Website

www.relaynetwork.com

Categories and Features

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

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