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What is Relay?

Relay is a cutting-edge delivery network that utilizes advanced technology to improve and broaden the e-commerce capabilities of various businesses. Our delivery approach emphasizes efficiency, scalability, and ease of use, catering to contemporary requirements. With an API-driven technology platform tailored for e-commerce, Relay enhances performance through a data-focused methodology. Retailers benefit from real-time parcel tracking throughout the shipping process, supported by live-tracking, optimized routing features, and interactive performance dashboards. Additionally, industry leaders share testimonials that highlight their success in leveraging Relay’s exceptional delivery network for impressive results. Not only do we excel in next-day delivery and offer competitive pricing, but Relay also maintains a strong commitment to sustainability, ensuring that we help your business flourish while prioritizing customer satisfaction. By partnering with us, you can unlock the potential for remarkable growth and innovation in your e-commerce operations, paving the way for a prosperous future.

What is Relay?

Relay optimizes the sales, activation, and support of technology products for businesses on a vast scale. By implementing a cohesive Smart Inbox, a centralized knowledge repository, and seamless collaboration features, your team can significantly boost productivity and focus more on customer support instead of juggling multiple disjointed systems. It's time to adopt a dynamic platform that learns and grows with each customer interaction. Relay utilizes machine learning in conjunction with extensive technology insights to promote intelligent automation, thereby empowering agents and reducing the number of incoming client inquiries. Who says scaling up means losing the personal touch? Enable your customers to connect through their preferred communication channels and provide your agents with the complete context necessary for quick responses, ensuring that every customer feels valued as an individual rather than just another ticket in the queue. This strategy not only enhances customer satisfaction but also cultivates loyalty and encourages retention, ultimately leading to a stronger relationship with your audience. By prioritizing these elements, businesses can create a more engaging and responsive customer experience.

Media

Media

No images available

Integrations Supported

Azure Marketplace
HubSpot Customer Platform

Integrations Supported

Azure Marketplace
HubSpot Customer Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$200.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Relay Technologies

Date Founded

2022

Company Location

United Kingdom

Company Website

relaytech.co

Company Facts

Organization Name

Boomtown Network

Date Founded

2013

Company Location

United States

Company Website

thinkrelay.com

Categories and Features

Delivery Management

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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