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What is Relay?

Use your existing business phone number to send and receive text messages, set up auto-responders, enable notifications, and manage payments. By responding to customer inquiries via SMS or Facebook Messenger, you can significantly improve your support efficiency and responsiveness. Additionally, automate essential alerts such as upcoming bill payments and appointment reminders through text messaging to keep your customers well-informed. You can also segment your clientele to send tailored text messages that aim to increase sales. Allow customers to complete transactions or sign up for subscription services directly within text conversations, which simplifies the process by removing the need for multiple applications. Considering that 90% of text messages are opened within three minutes, this method allows for immediate communication with customers, staff, and contractors through mobile messaging. This strategy frees customer support from being limited to your website's "live chat," giving clients the flexibility to reach you anytime, even while on the go. Moreover, implement rule-based drip campaigns to nurture both new and VIP customers effectively, which will ultimately foster business growth and enhance customer loyalty. By harnessing these tools, you can greatly improve your engagement strategies while also streamlining your operations for better efficiency and success. The overall result is a more dynamic and responsive customer interaction that can lead to increased satisfaction and retention.

What is Chatform?

Chatform enables you to send and receive messages through your current business landline, eliminating the need for any specialized equipment and allowing for quick and straightforward setup. With the ability to communicate with customers from any computer or mobile device, this tool empowers your business to enhance customer engagement and satisfaction. No matter where you are, you can conveniently send texts through our user-friendly mobile, desktop, and web applications. By just logging in, you can transmit both picture (MMS) and text (SMS) messages after importing your contacts, allowing you to leverage advanced features and automation. Customers today expect the capability to text your business landline directly, and Chatform meets this demand effectively. By facilitating streamlined communication, it fosters stronger relationships between you and your clients. Furthermore, your information remains safe, thanks to Chatform's implementation of HTTPS encryption along with other cutting-edge security protocols. Overall, Chatform not only enhances customer interactions but also contributes to a more efficient and enjoyable experience for all parties involved.

Media

Media

Integrations Supported

Facebook Messenger
Slack
Vonage Communications APIs (Nexmo)
X (Twitter)

Integrations Supported

Facebook Messenger
Slack
Vonage Communications APIs (Nexmo)
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tentie

Date Founded

2014

Company Location

United States

Company Website

www.withrelay.com

Company Facts

Organization Name

Chatform

Date Founded

2018

Company Location

United States

Company Website

www.chatform.co

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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2way

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