Ratings and Reviews 13 Ratings
Ratings and Reviews 49 Ratings
Alternatives to Consider
-
ISL Light Remote DesktopISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.
-
Zoho AssistZoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
-
ScreenMeetScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
-
ManageEngine Endpoint CentralManageEngine Endpoint Central is an enterprise-grade unified endpoint management and security solution that helps IT teams manage, secure, and support every device across their organization from a single centralized console. Endpoint Central provides the tools, automation, and intelligence needed to keep every endpoint secure, compliant, and productive. At its core, Endpoint Central automates the most time-consuming aspects of endpoint administration. Patch management covers Windows, macOS, Linux, and 1,000+ third-party applications with automated deployment policies, test-and-approve workflows, and rollback capabilities. Software deployment enables IT teams to install, update, and remove applications across thousands of endpoints simultaneously, while OS imaging workflows standardize device configurations for faster, consistent onboarding. On the security side, vulnerability assessment continuously prioritizes endpoint weaknesses using AI-powered risk scoring. Application control enforces a default-deny approach, blocking unauthorized software before execution. EDR delivers continuous behavioral monitoring and incident response, while NGAV neutralizes malware and ransomware before they cause damage. Device control, privilege management, browser security, and BitLocker and FileVault encryption complete the security stack. Remote support is built in no third-party tools required. IT technicians connect instantly to Windows, macOS, and Linux endpoints for real-time troubleshooting and diagnostics. Integrated MDM extends management to iOS and Android devices. DEX monitoring provides visibility into device performance and application reliability enabling IT teams to resolve issues before employees raise a ticket. Available as cloud or on-premises across five editions.
-
Securden Password Vault for EnterprisesSecurden Password Vault is a comprehensive solution for password management designed for enterprises, enabling secure storage, organization, sharing, and tracking of both human and machine identities. Its intuitive access management system empowers IT teams to share administrator credentials while automating the oversight of privileged accounts efficiently within the organization. Furthermore, Securden integrates effortlessly with various industry-standard solutions such as SIEM, SAML-based SSO, Active Directory, and Azure AD, facilitating a smooth implementation process across different organizations. Organizations can be confident in the protection of their sensitive information, as Securden employs robust encryption techniques supported by a reliable high availability infrastructure. The platform also features detailed granular access controls, allowing users to provide account access without disclosing the actual credentials in a just-in-time manner. Importantly, Securden Password Vault supports both on-premise self-hosting and cloud-based (SaaS) deployment options, making it flexible to meet diverse organizational needs. This versatility ensures that companies can choose the deployment method that best aligns with their security requirements and operational preferences.
-
NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
-
Admin By Request Endpoint Privilege ManagementAdmin By Request EPM lets users elevate only what a task needs, without keeping local admin rights switched on permanently. For longer work there's a time-limited Admin Session, and for a one-off there's Run As Admin, which elevates a single application and nothing else. Approvals go through the portal, mobile app, or API, and software you already trust can be waved through automatically with pre-approval and AI and Machine Learning auto-approval. Because privileges are set per user or group, a developer, an office worker, and an outside contractor each get an approach that suits them. It covers Windows, macOS, and Linux, comes with auditing and inventory as standard, and needs no extra infrastructure to run.
-
Thinfinity WorkspaceKey Features of Thinfinity Workspace 7.0: - Utilizes Progressive Web App (PWA) technology to enhance user experience seamlessly. - Combines Thinfinity VNC, VirtualUI, and z/Scope for unparalleled flexibility. - Offers HTML5 terminal emulation compatible with DEC terminals, as well as TN 5220 and TN 3270 protocols. - Includes comprehensive enterprise-grade audit logs to ensure robust security and compliance management. - Employs a proprietary VNC protocol for effective real-time monitoring and troubleshooting. ENHANCE USER EXPERIENCE - Distribute essential applications, desktops, and files through a unified web portal. - Simplify remote browser access for users, limiting them to only the necessary resources for their tasks. STREAMLINE IT AND ELIMINATE VPNS - Move away from traditional VPN setups and their associated complexities. - Facilitate access from any device, including Chromebooks and mobile devices, with just a web browser—no setup required. PROTECT YOUR BUSINESS SECURITY - Utilize connections that are encrypted to enterprise-grade standards. - Seamlessly integrate with both internal and external identity management systems. - Implement two-factor or multi-factor authentication policies across all identity platforms, ensuring an additional layer of security for user access. - This comprehensive approach not only enhances user experience but also strengthens overall system integrity, making it a vital tool for modern businesses.
-
SuperOpsMost MSPs and internal IT teams are stitching together four to six separate tools just to keep operations running - a PSA here, an RMM there, plus separate helpdesk, MDM, asset tracking, network monitoring, and documentation tools. SuperOps takes a different approach: everything lives on one platform, built on a single shared data layer from the ground up. That shared architecture isn't just a convenience - it's what makes SuperOps' AI actually useful. Monica AI wasn't bolted on afterward; it was built alongside the platform, which means it has full context across tickets, assets, and workflows. In practice, that looks like automatic ticket triage, proactive patch and CVE risk alerts, auto-generated worklogs, smart KB article suggestions, and a growing set of workflows that run autonomously without a technician touching them. On the compatibility side, SuperOps covers the full device landscape — Windows, macOS, Linux, iOS, iPadOS, and Android — and plugs into the tools IT teams already run, including Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, and SentinelOne. Remote access is included out of the box too, with both Splashtop and ISL Online bundled at no extra cost. Add in transparent, predictable pricing, quick time-to-deploy, and a product team that's still founder-led and shipping fast - and it's a platform built for teams that want to stop managing tools and start managing outcomes.
-
Securden Unified PAMAccess privileges and their corresponding credentials play a crucial role in safeguarding an organization's sensitive information. The nature of this sensitive data can differ widely depending on the sector; for instance, healthcare entities manage extensive patient records, while banks oversee financial and customer information. It is vital to secure access to these privileged accounts, as they are frequently unmanaged and scattered throughout the organization. A comprehensive Privileged Access Management solution, such as Securden Unified PAM, is essential for gathering all privileged identities and accounts into a centralized vault, simplifying management. By limiting access to these accounts and applying the Just-in-time access principle, organizations can enhance security. Users can initiate remote connections to authorized IT resources with a single click, while monitoring and managing these sessions for users, third-party vendors, and IT administrators through shadowing capabilities. Additionally, organizations should eliminate local admin rights on endpoints and implement application control policies to effectively uphold a Zero-Trust approach without hindering productivity. Furthermore, it is important to record and monitor all activities with thorough audit trails and actionable reports to maintain compliance with industry regulations, ultimately ensuring the protection of sensitive information.
What is Devolutions Remote Desktop Manager?
IT departments frequently face difficulties in securely handling a variety of remote connections across different platforms. Remote Desktop Manager (RDM) effectively tackles this issue by delivering a unified platform that combines remote session management with the storage of passwords and credentials. With support for protocols such as RDP, SSH, and VNC, RDM streamlines access to essential systems while upholding rigorous security measures.
Incorporating features like role-based access control, password vaulting, and comprehensive session auditing, RDM guarantees that only authorized personnel can access sensitive systems. This functionality not only alleviates the challenges associated with managing remote connections but also bolsters security by reducing the likelihood of unauthorized access. Suitable for organizations of all sizes, Remote Desktop Manager serves as a powerful solution for simplifying and securing remote access, thereby enhancing overall operational efficiency. Furthermore, its intuitive interface makes it easier for teams to adapt and comply with security protocols.
What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
Integrations Supported
Active Directory
Amazon Web Services (AWS)
AnyDesk
Azure Bastion
Azure Key Vault
BeyondTrust Password Safe
Bitvise
Devolutions Cloud
Devolutions PAM
Devolutions Password Manager
API Availability
API Availability
Pricing Information
$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Version
Free Trial Offered?
Pricing Information
$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Devolutions
Date Founded
2004
Company Location
Canada
Company Website
devolutions.net/remote-desktop-manager
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Categories and Features
IT Management
Event Logs
License Management
Remote Access
Scheduling
Software Inventory
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Secure Remote Access
Not specified