Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 19 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • CrankWheel Reviews & Ratings
    240 Ratings
    Company Website
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,598 Ratings
    Company Website
  • Curtain MonGuard Screen Watermark Reviews & Ratings
    7 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    35 Ratings
  • Onro Reviews & Ratings
    20 Ratings
    Company Website
  • SearchUnify Reviews & Ratings
    150 Ratings
    Company Website
  • cside Reviews & Ratings
    37 Ratings
    Company Website
  • SiteKiosk Reviews & Ratings
    30 Ratings
    Company Website
  • Securden Unified PAM Reviews & Ratings
    89 Ratings

What is RemoteVS?

RemoteVS is a cutting-edge online sales platform that leverages co-browsing technology to enhance customer engagement by allowing support agents to navigate web pages alongside clients, thus providing instant help and facilitating contract completion. The platform offers a seamless user experience, enabling customers to access services effortlessly via their web browser without needing to download anything, quickly connecting them to a support representative who initiates the remote session, and delivering real-time visual assistance through video, screen sharing, file sharing, or co-browsing features. It includes a range of interactive on-screen tools such as pointers and drawing utilities for precise annotations, extensive file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, as well as a barcode scanner for quick product information verification. Furthermore, it features automatic session recording for administrative purposes and LiveView for real-time monitoring of support agents' activities along with customer service metrics. This comprehensive suite of tools is designed not just to assist but to significantly streamline the customer support process, ensuring that users feel guided and informed throughout their interactions, ultimately enhancing their overall experience with the platform. By prioritizing user engagement and effective communication, RemoteVS sets a new standard for online customer support solutions.

What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

Media

Media

Integrations Supported

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
AuthPoint
ConnectWise Automate
CyberFOX Password Manager
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
ITBoost
MSPStuff Switchboard
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
OpenText Core MDR
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

RemoteVS

Company Location

Republic of Korea

Company Website

www.remotevs.com

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Categories and Features

Co-Browsing

Not specified

Remote Video Support

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Post-Meeting Tools

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Meeting Management
Remote Access
Remote Support
Video Chat
Web Conferencing

Secure Remote Access

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Popular Alternatives

RichCall Reviews & Ratings

RichCall

Aurus

Popular Alternatives

RemoteHQ Reviews & Ratings

RemoteHQ

Mythical Labs