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What is Repeat Returns?

In 2020, restaurants encountered challenges that were unlike anything seen before, yet a remarkable 82% of our clients managed to either maintain or increase their sales during this difficult period, with many even reaching all-time high sales records. Conventional marketing methods frequently result in heavy discounts that can diminish the perceived value of a loyal customer base. On the other hand, Repeat Returns employs a customized marketing strategy that syncs promotions with individual customer buying patterns and reaches out to them at the most advantageous times. This method not only promotes more frequent customer visits but also enhances overall expenditure per visit. When businesses depend too heavily on significant discounts, they often attract consumers who are primarily interested in finding the best deals, a trend that can be detrimental to long-term profitability. By implementing a rewards system that recognizes and rewards customers for their increased spending, establishments can nurture lasting loyalty and ensure that customers consistently choose their services. In the end, this innovative approach not only strengthens customer relationships but also cultivates a cycle of loyalty that ultimately fuels ongoing growth and profitability for the business over the long haul. This dynamic creates a win-win scenario where both the business and its customers thrive together.

What is Ekoma?

Ekoma enables you to boost your sales and nurture your community through effective loyalty, referral, and VIP initiatives powered by an advanced Incentive Marketing Platform. Customers who regularly return for purchases are shown to refer 50% more potential buyers, with those referrals being four times more likely to complete a purchase, thanks to the trust established in your brand. Additionally, referred customers tend to display greater loyalty, as evidenced by a higher Net Promoter Score (NPS), spend more (as reflected in enhanced Lifetime Value (LTV) and Average Order Value (AOV)), and are inclined to bring in further referrals. By concentrating your marketing strategies on your current customers, you can effectively engage those who are more likely to make future purchases. Encourage repeat business by offering points and incentives both before and after their transactions, motivating them to come back and redeem those rewards. Ekoma features two interconnected modules aimed at cultivating a rewarding customer experience focused on loyalty and advocacy, ensuring that your brand remains prosperous over time. This comprehensive strategy not only reinforces customer connections but also improves your brand's image in the competitive landscape of the market. Ultimately, by creating a cycle of loyalty and advocacy, you lay the groundwork for sustained growth and success.

Media

Media

Integrations Supported

Toast Kitchen Display System
Toast POS

Integrations Supported

Shopify
WooCommerce

API Availability

API Availability

Pricing Information

$199 per month

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Repeat Returns

Company Website

www.repeatreturns.com

Company Facts

Organization Name

Ekoma

Company Location

United States

Company Website

ekoma.io

Categories and Features

Customer Loyalty

No-Card Loyalty System
Rewards Management

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Inventory Management
Loyalty Program
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management

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