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Ratings and Reviews 0 Ratings
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What is INFOCU5?
INFOCU5 enhances your existing workforce by offering adaptable and scalable solutions that meet your business needs, ensuring you only pay for the extra support you require. Our omnichannel support team provides on-demand sales and service representatives aimed at increasing Customer Lifetime Value (CLV) and Average Order Value (AOV), while also streamlining data and lead management, so you incur costs solely for the time spent engaging with customers. Equipped with diverse capabilities across voice, messaging, email, and dedicated brand ambassadors, we act as a vital extension of your team, faithfully representing your brand’s values and monitoring campaign outcomes. By integrating our advanced enterprise-level contact center software with a global network of customer service and sales agents, we enable businesses to connect with their customers cost-effectively and access additional help as needed. Our marketplace includes a vast array of skilled professionals ready to assist when your internal staff needs an extra hand, ensuring that no opportunity to engage with customers is overlooked. In conclusion, INFOCU5 not only streamlines your operational processes but also fosters a more responsive and flexible approach to customer engagement, ultimately driving growth and satisfaction.
Integrations Supported
Five9
PayPal
ResponseCRM
Shopify
Slack
WordPress
Zendesk
Integrations Supported
Five9
PayPal
ResponseCRM
Shopify
Slack
WordPress
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sematell
Date Founded
2000
Company Location
Germany
Company Website
www.sematell.com/english/
Company Facts
Organization Name
INFOCU5
Date Founded
2014
Company Location
United States
Company Website
www.infocu5.com/our-software/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis