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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is Mailchimp Transactional Email (Mandrill)?

Transactional emails are designed to land in your inbox at the most crucial times. You can send quick, tailored transactional emails through either an API or SMTP, leveraging our extensive experience in delivering billions of emails globally. These emails are crafted to reach inboxes instead of being filtered into spam folders. With our customizable analytics, you have access to pre-built dashboards and an export API for deeper insights. For any questions or issues, our award-winning support team is ready to help, or you can consult our detailed documentation. By utilizing custom tagging and whitelabeling, you can create conditional content specific to your audience. Our globally distributed infrastructure ensures features such as automatic SPAM loop registration and prewarmed dedicated IPs. You can explore analytics through various methods, including A/B testing and comparative reports, while also benefiting from white-labeled click tracking, custom reverse DNS, and a comprehensive rules engine. Additionally, a custom return path is offered for enhanced email deliverability. Overall, the average delivery time for leading ISPs illustrates the efficiency of our service, which operates seamlessly from our MTAs to the recipient's mail server, ensuring that your communications are timely and effective.

Media

Media

Integrations Supported

BigMarker
Bloomreach
Chargeback Gurus
CorralData
Easyflow
HostBill
Ikigai
Integry
Linkly
LoginRadius
PARiM Software
Rambox
Segmentify
Skypoint AI Platform
Thrive Theme Builder
VeryConnect
Wufoo
Y42
Zapier

Integrations Supported

BigMarker
Bloomreach
Chargeback Gurus
CorralData
Easyflow
HostBill
Ikigai
Integry
Linkly
LoginRadius
PARiM Software
Rambox
Segmentify
Skypoint AI Platform
Thrive Theme Builder
VeryConnect
Wufoo
Y42
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

Mailchimp

Date Founded

2001

Company Location

United States

Company Website

mailchimp.com/features/transactional-email/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Transactional Email

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

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