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What is Reputation Aegis?

Reputation Aegis is an advanced platform designed for brands and businesses, allowing them to analyze and improve customer interactions while skillfully managing their brand image by collecting feedback from various online sources. This platform consolidates and organizes crucial customer intelligence data, providing numerous customizable options for each brand's specific needs. It assesses customer experiences not just at the overarching brand level but also at individual retail locations and among staff members. By utilizing valuable customer insights, it aids in the continuous improvement of products and brands within the market. Reputation Aegis is adaptable and serves a wide array of businesses, helping small and medium-sized enterprises, franchises, as well as large corporations with multiple outlets to secure or maintain their competitive advantages. Furthermore, it empowers brands to respond swiftly to customer feedback, fostering a culture dedicated to ongoing enhancement and innovation. By doing so, it helps create deeper connections between businesses and their customers, ultimately driving loyalty and satisfaction.

What is Aegis Help Desk?

Aegis Help Desk is an all-encompassing solution that merges Help Desk features with Client and Asset Management, specifically aimed at improving the productivity of your call center operations. This innovative tool not only fulfills customer expectations but also boasts an intuitive and cost-effective interface, packed with vital features essential for Help Desk staff. Designed for businesses that do not require a complete ITIL-based service management approach, Aegis Help Desk enhances the provision of superior service to your customers. Whether serving external clients or internal teams, this system promotes smooth information exchange across your organization. Its adoption can provide a considerable competitive advantage, as the knowledge you gain about your clients and your quick responses to their needs can greatly impact your bottom line. Moreover, it serves as an efficient way to provide outstanding support and service to your clientele. In the past, many IT departments have been inward-focused, concentrating on resolving technical issues, but Aegis Help Desk redirects that focus toward improving customer satisfaction. By implementing this system, you can revolutionize your service delivery strategy and cultivate more robust relationships with your clients, ultimately leading to enhanced loyalty and retention. Additionally, this shift allows for a more proactive approach to service, ensuring that client needs are anticipated and met effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$559.00/one-time/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MAXXCOM Internet

Date Founded

2007

Company Location

France

Company Website

reputationaegis.com

Company Facts

Organization Name

Abacus Systems

Date Founded

1983

Company Location

Australia

Company Website

www.abacus-systems.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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