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Ratings and Reviews 0 Ratings
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What is Requestor?
Requestor acts as a comprehensive helpdesk solution, allowing you to efficiently manage customer support and internal team inquiries through multiple channels like email, phone, or chat. All communications are conveniently organized in a ticket format within a single platform, facilitating clear and effective interactions. Learning to navigate Requestor is quite simple, enabling you to become adept in just a couple of hours, even if you have little prior experience with such systems. Additionally, it seamlessly integrates with your current CRM or ERP systems, providing a unified interface for oversight of all operations. We emphasize flexibility in our services, giving you the option to choose between a cloud-based solution or an on-premises setup hosted on your own server, with full functionalities available regardless of your selection. This level of adaptability ensures that Requestor is tailored to meet your specific needs, ultimately boosting your operational efficiency, while also offering robust support resources to assist you along the way.
What is Col8?
Consolidate all video assets within your organization from various sources into our secure cloud platform. By merging different data types with video content, a user-friendly interface is established that facilitates rapid evidence retrieval. With the ability to stream content even on low bandwidth across a variety of devices, users gain easy access to information, including while using mobile devices in the field. Each Data Transparency account provides a customized instance of our dedicated request form, which helps relieve your team from the challenges posed by Subject Access Requests. This system not only safeguards staff from potential liabilities linked to misdirected, mishandled, or lost requests but also boosts operational efficiency. Moreover, submissions made through your tailored Data Transparency request form automatically compile the requestor's information along with their specific inquiries, reducing the need for repeated communication and allowing your team to concentrate on more critical tasks. Consequently, this optimized process contributes to a more effective system for handling requests and ensures adherence to compliance standards, ultimately supporting a more organized approach to data management.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$40 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Requestor Technologies
Date Founded
2013
Company Location
Czech Republic
Company Website
www.requestor.com
Company Facts
Organization Name
Col8
Date Founded
2016
Company Location
United Kingdom
Company Website
www.col8.biz
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Video
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming