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What is Rescu?

With Rescu, achieving peace of mind is effortlessly within reach, thanks to the easy access to your personal dispatch service. You have the ability to save up to four emergency addresses, which guarantees that critical information is communicated to responders even when you can't be there. This feature ensures that you and your family receive the best possible emergency assistance. In moments of crisis, the last thing you want is the added pressure of having to explain the situation to loved ones, and Rescu addresses this issue by automatically alerting your emergency contacts for smooth communication during urgent situations. Caregivers also benefit from our emergency alert device, enabling them to monitor elderly individuals or those with mobility issues effectively. The one-touch functionality is especially appreciated by Deaf and Hard-of-Hearing users, allowing them to communicate without needing auditory signals. All these features are conveniently available through a single app, making Rescu a cost-effective option compared to alternatives. Furthermore, with Rescu, you can feel assured that help is always within reach, providing peace of mind in any emergency scenario you may face.

What is NexTalk?

NexTalk’s Access Contact Center software showcases your organization's commitment to inclusivity and accessibility by enabling immediate and confidential communication with deaf and hard-of-hearing clients while maintaining compliance with federal ADA regulations. When a call is made by one of the approximately 48 million individuals who are deaf or hard of hearing, our cutting-edge software verifies the call and efficiently connects it to an available customer service agent. This system guarantees a secure and private interaction without requiring a third-party intermediary. After authentication, the TTY call is displayed on the agent’s computer screen, allowing for seamless communication through chat directly between your team and the customer. By prioritizing the need for secure and private exchanges, you not only fulfill ADA compliance but also elevate customer satisfaction and highlight your dedication to accessibility in your offerings. Ultimately, this innovative solution cultivates a more inclusive atmosphere and enhances your brand's reputation in the process. Furthermore, it reflects your organization’s proactive stance in addressing the diverse communication needs of all clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rescu Saves Lives

Company Location

United States

Company Website

www.rescusaveslives.com

Company Facts

Organization Name

NexTalk

Date Founded

2008

Company Location

United States

Company Website

www.nextalk.com/product/access-contact-center/

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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