What is NexTalk?
NexTalk’s Access Contact Center software showcases your organization's commitment to inclusivity and accessibility by enabling immediate and confidential communication with deaf and hard-of-hearing clients while maintaining compliance with federal ADA regulations. When a call is made by one of the approximately 48 million individuals who are deaf or hard of hearing, our cutting-edge software verifies the call and efficiently connects it to an available customer service agent. This system guarantees a secure and private interaction without requiring a third-party intermediary. After authentication, the TTY call is displayed on the agent’s computer screen, allowing for seamless communication through chat directly between your team and the customer. By prioritizing the need for secure and private exchanges, you not only fulfill ADA compliance but also elevate customer satisfaction and highlight your dedication to accessibility in your offerings. Ultimately, this innovative solution cultivates a more inclusive atmosphere and enhances your brand's reputation in the process. Furthermore, it reflects your organization’s proactive stance in addressing the diverse communication needs of all clients.
Integrations
No integrations listed.
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Company Facts
Company Name:
NexTalk
Date Founded:
2008
Company Location:
United States
Company Website:
www.nextalk.com/product/access-contact-center/
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English