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What is Subly?

With Subly, you can swiftly generate either open or closed captions for your videos in a matter of minutes, as it takes care of the majority of the process, letting you focus on perfecting your subtitles and designing your video for faster distribution to your audience. Just like you wouldn’t release a video lacking visuals or sound, neglecting to include text is a mistake; subtitles are crucial for engaging viewers who may have muted their audio, as well as for individuals who are deaf or hard of hearing, ensuring they understand your message while improving your viewer engagement metrics. You have the ability to automatically create subtitles or captions by typing directly into the subtitle editor or by uploading an existing SRT file. The subtitle editor also provides options for quick timing adjustments, so you can move your captions along the timeline if necessary. Moreover, you can preview your video with the subtitles to check their accuracy and timing, making the editing process both seamless and efficient. Subly not only streamlines accessibility but also enhances your content, making it easier and quicker than ever to reach a wider audience. This tool empowers creators to share their messages effectively, ensuring that no viewer is left behind.

What is NexTalk?

NexTalk’s Access Contact Center software showcases your organization's commitment to inclusivity and accessibility by enabling immediate and confidential communication with deaf and hard-of-hearing clients while maintaining compliance with federal ADA regulations. When a call is made by one of the approximately 48 million individuals who are deaf or hard of hearing, our cutting-edge software verifies the call and efficiently connects it to an available customer service agent. This system guarantees a secure and private interaction without requiring a third-party intermediary. After authentication, the TTY call is displayed on the agent’s computer screen, allowing for seamless communication through chat directly between your team and the customer. By prioritizing the need for secure and private exchanges, you not only fulfill ADA compliance but also elevate customer satisfaction and highlight your dedication to accessibility in your offerings. Ultimately, this innovative solution cultivates a more inclusive atmosphere and enhances your brand's reputation in the process. Furthermore, it reflects your organization’s proactive stance in addressing the diverse communication needs of all clients.

Media

Media

Integrations Supported

Zoom

Integrations Supported

Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$17 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Subly

Date Founded

2019

Company Location

United Kingdom

Company Website

www.getsubly.com

Company Facts

Organization Name

NexTalk

Date Founded

2008

Company Location

United States

Company Website

www.nextalk.com/product/access-contact-center/

Categories and Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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