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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is RescueNet?
RescueNet is a widely used software suite specifically designed for the Emergency Medical Services (EMS) and Fire sectors, featuring a variety of integrated applications for communication, charting, and billing that collectively address more than 13 million EMS and Fire incidents annually. This solution functions on a client-server architecture, requiring a dedicated server that can either be set up on the customer's premises or located within a ZOLL Data Systems data center. One of its key components, RescueNet Dispatch, is a user-friendly computer-aided dispatch (CAD) system aimed at improving operational efficiency across all functions. By incorporating cutting-edge features and smart technology, RescueNet Dispatch greatly enhances the processes of call-taking and dispatching, which in turn reduces response times significantly. In light of the intricacies involved in data management, it is essential that your electronic patient care reporting (ePCR) data remains comprehensive, secure, and capable of providing insights that are vital for effective business operations. The RescueNet ePCR module supports medics by providing step-by-step guidance for accurate data collection, thereby improving both the speed and precision of the information captured. This holistic strategy helps ensure that emergency services function optimally, ultimately resulting in better outcomes for the communities they serve. Furthermore, the integration of these systems fosters a seamless workflow, enabling first responders to focus more on patient care rather than administrative tasks.
What is OpenG ePCR?
The electronic patient care report (ePCR) is designed to work effortlessly with the EMS dispatch information system, enhancing current operational workflows while presenting a user-friendly interface that guides users through the reporting process, enabling them to complete the PCR quickly, with every feature just a couple of clicks away. This sophisticated tool features a strong array of validation rules that swiftly detects any errors or omissions in data fields, giving users instant feedback. Moreover, it offers handy quick-entry lists for crucial data, such as ICD-10-AM codes, locations, healthcare facilities, and medical professionals, which simplifies the documentation process significantly. Besides evaluating the patient's condition based on the provided information, the system also suggests suitable medications and treatments for ongoing care. In addition, it keeps responders informed with real-time updates on current EMS team events, which boosts situational awareness and improves coordination. Overall, this all-encompassing approach not only enhances the efficiency of patient care reporting but also ensures a higher degree of accuracy in the information recorded. By fostering better communication and collaboration among emergency responders, it ultimately contributes to improved patient outcomes in critical situations.
Integrations Supported
DOCTRIX
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ZOLL Data Systems
Company Website
www.zolldata.com
Company Facts
Organization Name
OpenG
Date Founded
2007
Company Location
Lithuania
Company Website
epcr.eu/
Categories and Features
EMS
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management
Fire Department
Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
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