Ratings and Reviews 3 Ratings
Ratings and Reviews 0 Ratings
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Enterprise BotOur advanced AI functions as an unparalleled agent, expertly equipped to address inquiries and assist customers throughout their entire experience, available around the clock. This solution is not only economical and efficient but also brings immediate domain knowledge and seamless integration capabilities. The conversational AI from Enterprise Bot excels in comprehending and replying to user inquiries across various languages. With its extensive domain expertise, it achieves remarkable accuracy and accelerates time-to-market significantly. We provide automation solutions that seamlessly connect with essential systems, catering to sectors such as commercial or retail banking, asset management, and wealth management. Customers can easily monitor trade statuses, settle credit card bills, extend offers, and much more. By simplifying responses to intricate questions regarding insurance products, we enable enhanced sales and cross-selling opportunities. Our intelligent flows facilitate the quick reporting of claims, streamlining the claims process for users. Additionally, our AI interface empowers customers to inquire about ticketing, reserve tickets, check train schedules, and share their feedback in a user-friendly manner. This comprehensive support ensures that every aspect of the customer journey is smooth and efficient.
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Resemble AI?
In a mere 5 minutes of audio input, it's possible to replicate voices, allowing you to generate engaging content swiftly through either our API or authoring tool. Explore the potential of AI-generated voices that can expand your creative projects effortlessly with Resemble's high-speed API and 44 kHz voice quality. Harness the power of voice cloning technology to produce lifelike text-to-speech AI voices, enabling a whole new level of content creation.
What is CoeFont?
CoeFont serves as a global AI voice platform that enables the creation, personalization, and utilization of high-quality digital voices across numerous languages, making it possible for users to transform text or spoken words into lifelike audio for a variety of applications. This platform is equipped with a comprehensive suite of tools, including text-to-speech conversion, voice generation, cloning, and alteration, which allow users to produce audio content that reflects specific tonal qualities, pacing, and stylistic preferences. With a vast collection of thousands of AI-generated voices and support for a range of languages, CoeFont is well-suited for tasks in content creation, communication, and automation within diverse cultural environments. In addition to generating voices, it boasts real-time interpretation features that facilitate speech translation with minimal latency, thereby promoting smooth communication during meetings, conferences, and customer service interactions. Furthermore, users can create their unique AI voice by submitting their voice recordings, which significantly boosts the platform's flexibility and encourages greater user participation. This innovative approach not only enhances the user experience but also broadens the potential applications of the technology in various industries.
Integrations Supported
8x8
Aircall
Avaya Experience Platform
Dialogflow
Five9
Freshdesk
GPT-3
Genesys Cloud CX
Help Scout
HubSpot CRM
Integrations Supported
8x8
Aircall
Avaya Experience Platform
Dialogflow
Five9
Freshdesk
GPT-3
Genesys Cloud CX
Help Scout
HubSpot CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$30
Free Trial Offered?
Free Version
Pricing Information
$20 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Resemble AI
Company Location
Canada
Company Website
www.resemble.ai/
Company Facts
Organization Name
CoeFont
Company Location
United States
Company Website
coefont.cloud/
Categories and Features
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech
Categories and Features
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech